How do I get a refund from NOTDEFINED?

Refund routing depends on order status. If the item hasn't shipped, request a cancellation by email and the charge is reversed. If it has shipped, follow the **Exchange/Refund** link in the site footer to start a return, keep the original packaging and tags intact, and email contact@notdefined.store with photos if the item is damaged or wrong. Refunds typically credit the original payment method once the return is received and inspected.

Is there a cancellation fee at NOTDEFINED?

No cancellation fee is published anywhere on the NOTDEFINED site, terms, or pre-order FAQ. The brand only requires that you email contact@notdefined.store before the item is shipped. If a fee is mentioned to you in reply, ask the agent to point to the published policy in writing before agreeing, payment gateway charges (Razorpay/Stripe) are typically refunded in full alongside the order amount.

Can I cancel a NOTDEFINED order after it has shipped?

Not as a cancellation, once shipped, the request converts to a **return**. Refuse delivery if possible, or accept the parcel and follow the Exchange/Refund page steps. Email contact@notdefined.store within the published return window (apparel returns typically 7 to 14 days from delivery; confirm on the site) with your order number and reason. Refunds are issued after the warehouse receives and inspects the item.

Does NOTDEFINED give store credit instead of refunds?

Many small Shopify apparel brands default to store credit on returns, though NOTDEFINED's pre-order FAQ implies a true refund on cancelled pre-orders. If the agent offers store credit when you want cash back, push politely: ask whether the offer is policy or a courtesy, and request a refund to your original payment method in writing. Under UK Consumer Rights Act and EU Consumer Rights Directive, cash refunds are mandatory for faulty or undelivered goods.

How long does a NOTDEFINED refund take?

The brand doesn't publish a specific timeline. For Shopify stores on Razorpay or Stripe, refunds typically post within 5 to 10 business days after the brand triggers them, but the brand must trigger it first. Email contact@notdefined.store and ask for a refund reference number; that single line ('please share the refund transaction reference') tends to accelerate processing because it commits the agent to action.

Will I lose my order history if I delete my NOTDEFINED account?

Closing your customer account doesn't automatically erase order records on the brand's side, Shopify retains transaction data for accounting and tax reasons. If you want your personal data deleted under GDPR/UK GDPR or the California CCPA, email contact@notdefined.store with a 'Data deletion request' subject line. Keep a screenshot of any in-progress orders before requesting deletion in case you need the order number for a refund later.

REFUND GUIDE

How to Get a Milk Studios Refund.

Here's what Milk Studios actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Milk Studios’s own Terms · UK, US, and EU rights covered below

The short answer

NOTDEFINED is a small apparel label, not a subscription. Pre-orders are cancellable any time before shipment via email. For shipped orders, refunds and exchanges fall under the store's Exchange/Refund page linked in the footer, typically a short return window from delivery, contingent on tags/condition. Always email contact@notdefined.store with your order number to start the process.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Milk Studios, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Milk Studios actually says

“Yes, all Pre Orders can be cancelled before the item has been shipped from our end - by sharing an email on contact@notdefined.store with the necessary details.”
, verbatim from Milk Studios’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Milk Studios refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Milk Studios has ~45 days to defend. Works regardless of where Milk Studios is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Milk Studios charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Milk Studios for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Milk Studios subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Milk Studios can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Milk Studios is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use contact@notdefined.store, the route yoink has verified actually gets read for Milk Studios.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Milk Studios team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Protection Act 2019, I'm entitled to terminate this ongoing service by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Milk Studios

Yes. The brand's own FAQ states: *'all Pre Orders can be cancelled before the item has been shipped from our end - by sharing an email on contact@notdefined.store with the necessary details.'* Include your order number, the email used at checkout, and the product/SKU. Once you have written confirmation from the team, the refund is processed back to your original payment method.