REFUND GUIDE

How to Get a Midjourney Refund (Under 20 GPU Mins) 2026.

Here's what Midjourney actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 16 Jun 2026 against Midjourney’s own Terms · UK, US, and EU rights covered below

The short answer

Midjourney's refund policy is one of the strictest in AI tooling: you only qualify if you've used under 20 GPU minutes across the entire lifetime of your account, Fast, Turbo and Relax minutes all count. If you qualify, the refund option appears automatically on the cancel screen and is reversed to your card within roughly 10 business days. There's no pro-rata refund for the unused portion of a month or year, and refunds are void if your account was suspended for a Terms or Community Guidelines breach.

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What Midjourney actually says

You're eligible for a refund only if you've used less than 20 GPU minutes throughout the lifetime of your account. This includes both Fast/Turbo and Relax time.

, verbatim from Midjourney’s terms
Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Midjourney refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

  • Fair Credit Billing Act (FCBA)
    Dispute any credit-card charge in writing within 60 days.

    For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Midjourney charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

  • California ARL refund right
    Refund if cancel was blocked or unclear.

    If Midjourney made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

  • Card-issuer chargeback
    Visa/Mastercard chargeback works everywhere they do.

    Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Midjourney has ~45 days to defend. Works regardless of where Midjourney is headquartered.

  • PayPal Buyer Protection
    If you paid via PayPal, open a dispute.

    PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

  • Section 75, Consumer Credit Act
    Credit card issuer is jointly liable. £100-£30,000.

    For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Midjourney for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.

  • Consumer Contracts Regulations 2013
    Full refund within the 14-day window.

    Inside 14 days of starting any Midjourney subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.

  • Citizens Advice + Trading Standards
    For repeated bad-faith refusals.

    Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Midjourney can’t ignore.

European Union

  • Consumer Rights Directive 2011/83/EU
    14-day withdrawal across all EU member states.

    EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.

  • ECC-Net cross-border escalation
    EU Consumer Centre network mediates against EU sellers.

    If Midjourney is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

  1. Email the right address

    Use press@midjourney.com, the route yoink has verified actually gets read for Midjourney.

  2. Use a clear subject line

    Subject: Refund Request, [your account email]

  3. Send this body

    Hi Midjourney team,
    
    I'm requesting a refund of the recent charge on my subscription, account [your account email].
    
    Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.
    
    Best,
    [your name]
  4. Wait 7-14 days, then escalate

    If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Midjourney

Only if you've used **less than 20 GPU minutes across the entire lifetime of your account**, Fast, Turbo and Relax time all count. If you qualify, a refund button appears automatically on the cancel screen; if it doesn't appear, Midjourney won't refund you. Refunds reverse to your original card within ~10 business days, and a confirmation email arrives within minutes. Refunds are void if your account was suspended for breaking the Terms of Service or Community Guidelines.

Cancelling rather than claiming money back? See the Midjourney cancellation guide. For every other support channel, the Midjourney contact guide.

Other refund guides.

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