Is Meaco a British company?

Yes. Meaco (U.K.) Limited is based at Unit 11, The Pines, Broad Street, Guildford, Surrey GU3 3BH. Founded in 1991 by Chris Michael, it designs and engineers air-quality products in Britain and has won over 100 industry awards. Customer service is UK-based. This matters for refunds because UK consumer law applies directly to purchases made on meaco.com.

What's the difference between sales@meaco.com and customerservice@meaco.com?

**sales@meaco.com** is for pre-purchase enquiries, product questions, stock, B2B orders. **customerservice@meaco.com** is the after-sales inbox for faults, returns, warranty claims and refund requests. If you send a return request to sales@ it may be forwarded, delaying your case. Use customerservice@ from the outset and quote your order number in the subject line.

REFUND GUIDE

How to Get a Meaco Refund on a Faulty Unit.

Meaco refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 18 Jul 2026 against Meaco’s own Terms · UK, US, and EU rights covered below

The short answer

Meaco is a hardware retailer, not a subscription service, so 'refunds' here mean returning a purchased dehumidifier, fan, humidifier or air conditioner. Meaco's after-sales team handles faulty units under warranty and will send a pre-paid DPD label if the issue can't be fixed remotely. Proof of purchase is required. For change-of-mind returns on direct orders, standard UK distance-selling rights typically apply.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Meaco, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Meaco actually says

14-day cancellation windowPro-rata refund: no

How long does a Meaco refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Meaco’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Meaco has ~45 days to defend. Works regardless of where Meaco is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Meaco charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Meaco for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Meaco subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Meaco can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Meaco is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Meaco refund email

Email the right address
Use customerservice@meaco.com, the route yoink has verified actually gets read for Meaco.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Meaco team,

I'm requesting a refund for my Meaco order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Meaco

Contact customerservice@meaco.com with your order number, proof of purchase and reason. Faulty products are repaired or replaced under warranty at Meaco's cost. Change-of-mind refunds are available within 14 days of delivery for direct orders under UK Consumer Contracts Regulations. If you bought through Amazon, John Lewis or another retailer, refunds have to be requested through them, Meaco only refunds direct orders.

Cancelling rather than claiming money back? See the Meaco cancellation guide. For every other support channel, the Meaco contact guide.