How much can Marston Holdings charge in fees?

Bailiff fees are fixed by the Taking Control of Goods (Fees) Regulations 2014. For years these were a £75 compliance fee and a £235 enforcement visit fee. Advice sites report that for non-High Court cases received from 1 May 2026 they rose to **£79** and **£247 plus 7.5% of the debt above £1,900**, and Marston's own FAQ lists £79 compliance for High Court cases. If several debts are enforced at the same visit, only one enforcement fee should apply. Ask Marston for a written breakdown if the total looks wrong.

What happens if I ignore Marston Holdings bailiffs?

The debt doesn't go away and the costs go up. After the Notice of Enforcement there's a compliance period, usually 7 days, when agents shouldn't visit. If you don't pay or agree a plan in that time, the case moves to the enforcement stage. An agent can then visit, a fixed fee is added, and goods can be listed if they get peaceful entry. Contacting Marston early on 0333 320 1822, or getting free debt advice, gives you far more options than waiting for a doorstep visit.

I received a Notice of Enforcement while I was out, what should I do?

Marston's own FAQ says to contact them as soon as you can to discuss payment. Call **0333 320 1822** (8am, 8pm weekdays, 8am, 4pm Saturdays), or **0333 320 2540** for High Court writs (9am, 5pm weekdays). You can also use the online enquiry form or email generalenquiries@marstonholdings.co.uk. If you think the debt isn't yours, has already been paid, or the fees are wrong, say so in writing and include evidence. Paying or agreeing a plan during the compliance stage avoids the larger enforcement-stage fee.

What if the Marston debt, warrant or writ is wrong?

Write to Marston straight away at complaints@marstonholdings.co.uk, quoting the case reference and attaching proof. Proof of payment can also go to generalenquiries@marstonholdings.co.uk. A dispute email doesn't automatically stop enforcement, so ask for a written hold as well. For a magistrates' court fine you didn't know about, a statutory declaration to the sentencing court can cancel the fine and the bailiff fees. For council debts, contact the council directly, because it can recall the warrant from Marston.

Why am I being contacted by Marston Bailiffs?

Marston is instructed by creditors such as local councils, HM Courts & Tribunals Service and TfL. It usually contacts you after a court-issued warrant, liability order or writ for unpaid council tax, court fines or parking and traffic penalties. Marston doesn't own the debt, it enforces it. If you don't recognise it, ask Marston in writing for the creditor's name, the original debt and a breakdown of fees. Be wary of scams: check that any number or payment link matches marstonholdings.co.uk.

Where can I get free and independent debt advice?

Marston's own FAQ lists several free services: Citizens Advice (0345 404 0506 England, 0344 477 2020 Wales), StepChange (0800 138 1111), National Debtline (0808 808 4000), MoneyHelper (0800 138 7777), AdviceUK and Christians Against Poverty (0800 328 0006). An adviser can help you challenge fees, put a payment offer together, or check whether the debt is valid. Getting advice early, ideally before the enforcement stage, usually keeps costs lower.

REFUND GUIDE

How to Get a Marston Holdings Refund.

Marston Holdings refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 18 days ago against Marston Holdings’s own Terms · UK, US, and EU rights covered below

The short answer

Marston has no subscription refund policy because it sells nothing to the people it pursues. It collects debts like council tax, parking and ULEZ penalties, court fines and High Court writs, and the law sets the enforcement fees it adds. Under its 2025 overcharging scheme, people with several road traffic penalties who were charged more than one enforcement fee were refunded in full plus 8% interest by cheque, with help at refundscheme.marstonholdings.co.uk. The underlying debt belongs to the creditor (council, HMCTS, TfL) and is only refunded if it was invalid, for example after a statutory declaration on a court fine. Disputes over fees or proof of payment go to Marston through its complaints channel or generalenquiries@marstonholdings.co.uk.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Marston Holdings, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Marston Holdings actually says

“Letters, with cheques for a full refund plus interest at 8%, have been sent out to all of those affected.”
, verbatim from Marston Holdings’s terms

How long does a Marston Holdings refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Marston Holdings has ~45 days to defend. Works regardless of where Marston Holdings is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Marston Holdings charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Marston Holdings can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Marston Holdings is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Marston Holdings refund email

Email the right address
Use complaints@marstonholdings.co.uk, the route yoink has verified actually gets read for Marston Holdings.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Marston Holdings team,

I'm requesting a refund for my Marston Holdings order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Marston Holdings

Yes. The Enforcement Conduct Board found that Marston had applied several £235 enforcement fees to people with more than one road traffic debt, when the rules allow only one. Marston blamed a 'systems issue', apologised, and sent cheques for a full refund plus 8% interest to the people it identified. It also announced a review covering seven years of cases. If you think you were missed, check **refundscheme.marstonholdings.co.uk**, then email complaints@marstonholdings.co.uk with your case references and the dates of each enforcement visit.