How can I cancel my booking and how much will I be refunded?

Your refund depends on ticket type. **Flexiplus** and **Short Stay Flexiplus** are fully refundable if cancelled before departure. **Standard Plus** is refundable minus a cancellation fee, but only if you cancel more than 2 days before departure and haven't amended it within that window. **Standard**, **Day Trip** and **Short Stay Saver** fares are non-refundable. Refunds go back to your original payment method; allow roughly 28 days for processing.

Are Le Shuttle standard tickets refundable?

No. **Standard tickets are non-refundable**, failure to travel or cancel voids the ticket with no money back. You *can* change the date and time before departure for a fee (plus any fare difference), and tickets are generally valid for around a year from booking, so amending is the usual workaround. If you want refund flexibility, you'd need Standard Plus, Flexiplus or Short Stay Flexiplus. Upgrading a Standard ticket then cancelling only refunds the upgrade cost, not the original fare.

Will I get a refund if my Le Shuttle train is cancelled or delayed?

If **Le Shuttle cancels or significantly disrupts** your crossing, you're entitled to a full refund or free rebooking, and may be offered a compensation voucher. Gather evidence (booking reference, photos of the departure boards, rebooking emails), then submit a claim via Manage My Booking or the contact form. Note it refunds the **crossing only**, not knock-on costs like a missed Eurostar connection, hotel, or pre-booked attraction tickets. Le Shuttle's service standard is around 28 days.

Is there a cancellation fee?

It depends. **Flexiplus** and **Short Stay Flexiplus** carry no amendment or creation fees and are fully refundable. **Standard Plus** is refundable *for a fee* (see the changes-and-cancellations page for the current amount). If you ask the Customer Service Team to make or change a booking you could have done online, a non-refundable **Creation Fee of £20/€24** or **Amendment Fee of £30/€36** applies, avoid these by cancelling or amending yourself online. Any Creation/Amendment fees already paid are not refunded on cancellation.

Can I amend my booking instead of cancelling?

Yes, and for non-refundable tickets it's usually your only option. You can amend the date and time of most bookings online via your account or guest login, subject to availability, fees and any fare difference. **Flexiplus** and **Short Stay Flexiplus** changes are free (fare differences may still apply). Standard and Short Stay Saver amendments incur a fee plus any price increase. Bookings with insurance can't be amended online, call **+44 3457 35 35 35**.

Can a booking made with a voucher be cancelled or refunded?

Voucher bookings can't be cancelled online, you must submit a request or call. Crucially, **Tesco Vouchers/Codes are non-refundable**: if you paid partly with a Tesco voucher, you only get back the balance you paid by card, with no credit for the voucher value. Avios-LeShuttle voucher bookings have their own separate cancellation rules, so check the specific voucher terms before cancelling.

What if Le Shuttle ignores my cancellation or refund request?

All complaints must be submitted **in writing** via the online contact form to the Customer Relations team. Le Shuttle's service standard is about 28 days. If it's denied or ignored, escalate in writing and, as a UK rail service, you can raise it with the Office of Rail and Road. UK customers who paid by credit card for £100+ may have a **Section 75** claim, and a debit or credit card **chargeback** is another route if the service wasn't provided.

Can I get a refund on a non-refundable ticket if my plans change?

Generally no. If *you* choose not to travel on a non-refundable fare (Standard, Day Trip, Short Stay Saver), you're not entitled to a refund, you can only amend the date, usually within about a year of booking. Forum and legal-advice discussions confirm brands like this typically win that argument because you chose the cheaper non-refundable option knowingly. A refund is realistic only where **Le Shuttle** cancelled the service, or via travel insurance / a card chargeback.

How long does a Le Shuttle refund take?

Le Shuttle's published service standard for processing refunds is around **28 days**. Refunds are credited in whole or in part to your **original payment method**, which can include LeShuttle Credit Vouchers. If you paid with a Tesco voucher, only the card-paid balance is refunded. If nothing arrives after 28 days, follow up in writing via the contact form referencing your booking number.

REFUND GUIDE

How to Get a LeShuttle Refund on a Standard Ticket.

Inside 2 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for LeShuttle.

Last verified today against LeShuttle’s own Terms · UK, US, and EU rights covered below

The short answer

Refundability depends entirely on ticket type. Flexiplus and Short Stay Flexiplus are fully refundable if cancelled before departure; Standard Plus is refundable minus a fee only if cancelled 2+ days before departure and not already amended in that window. Standard, Day Trip and Short Stay Saver fares are non-refundable, your only option there is to amend the travel date (for a fee) as tickets are typically valid up to a year from booking. Cancel refundable tickets online via "Cancel booking" in your account or guest login; refunds go to the original payment method and Le Shuttle's service standard is around 28 days to process.

Or let yoink chase the refund.

30 seconds to set up. yoink emails LeShuttle, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What LeShuttle actually says

“Failure to travel or failure to cancel your booking in accordance with these Terms and Conditions does not entitle you to a refund.”
, verbatim from LeShuttle’s terms

2-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with LeShuttle for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any LeShuttle subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail LeShuttle can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, LeShuttle has ~45 days to defend. Works regardless of where LeShuttle is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a LeShuttle charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If LeShuttle is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use css@eurotunnel.com, the route yoink has verified actually gets read for LeShuttle.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi LeShuttle team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below, Section 75 is the next stop.

Refund FAQ for LeShuttle

Log into your **LeShuttle account** (or your guest booking using your reference number and password from your confirmation email), open the booking, and select **"Cancel booking"**. Only refundable ticket types, Standard Plus, Flexiplus and Short Stay Flexiplus, can be cancelled online. Bookings made with vouchers, or that include pets or insurance, can't be cancelled online: submit a cancellation request via the contact form or call **+44 3457 35 35 35**. For part-travelled bookings you must phone the Contact Centre.