What's Laani's customer service email?

The verified email is **hello@withyoulaani.com**, it appears on Laani's homepage footer and Contact page. There's also a contact form at withyoulaani.com/pages/contact, but email is faster for refund/cancellation requests because you can attach order numbers and photos in one thread.

What if my Laani order arrives damaged or leaking?

Email **hello@withyoulaani.com** within 24 to 48 hours of delivery. Attach: (1) photos of the outer parcel and courier label, (2) photos of the damaged stick/cap, (3) your order number and registered phone. Ask explicitly for either a replacement or refund to original payment method. Keep the damaged product until Laani confirms, most brands ask you to retain it for insurance.

Can I cancel a Laani order after it ships?

Once the parcel is with the courier you generally can't pull it back. Two options: (1) refuse delivery at the door so the parcel returns to Laani, then email hello@withyoulaani.com to confirm the refund route, or (2) accept delivery and immediately request a return if the product is unopened. Don't ignore the parcel, undelivered RTOs sometimes incur restocking deductions.

What if Laani ignores my refund email?

Send a follow-up after 5 working days quoting your original email date and order number. If still no response, escalate via: (a) Instagram/Pinterest DM to @withyoulaani, public-channel pressure works on small DTC brands, (b) a credit-card chargeback citing 'goods not as described' or 'item not received', or (c) a complaint to India's National Consumer Helpline (1915) under the Consumer Protection Act 2019. Outside India, your local consumer-rights body or card-issuer chargeback is the strongest lever.

REFUND GUIDE

How to Get a Laani Refund on a Damaged Order.

Q: How long does a Laani refund take?

Laani hasn't published a refund-processing timeline. For Indian Shopify stores, refunds to UPI/cards typically post in 5 to 10 business days after approval. Push for written confirmation of the approval date in email so you have a paper trail if your bank delays the credit.

Laani refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 15 Jun 2026 against Laani’s own Terms · UK, US, and EU rights covered below

The short answer

Laani lists a 'Shipping & Refund' policy in its footer but the page content was not retrievable in our scrape, so specific windows and conditions are not confirmed. As a personal-care/hygiene product, opened deodorants are typically non-returnable; damaged or wrong-item issues are usually accepted on proof. Email hello@withyoulaani.com with order number and photos within 7 days of delivery to maximise your chances.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Laani, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Laani’s refund policy

Laani’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Laani refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Laani has ~45 days to defend. Works regardless of where Laani is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Laani charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Laani can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Laani is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Laani refund email

Email the right address
Use hello@withyoulaani.com, the route yoink has verified actually gets read for Laani.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Laani team,

I'm requesting a refund for my Laani order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Laani

Laani's footer links to a 'Shipping & Refund' policy, but the specific window and conditions weren't captured in our scrape. For personal-care brands, refunds are usually granted for damaged, leaking or wrong-item deliveries when reported within 7 days with photos. Change-of-mind returns on opened deodorants are typically refused for hygiene reasons. Email hello@withyoulaani.com with your order number, photos and a clear ask (refund vs replacement) within a week of delivery.