Does iClosed give refunds?

Normally, no. The terms say iClosed does not give refunds or credits for partial subscription periods, unused features, downgrades or early termination. When you cancel, the account stays open until the paid cycle ends. You can still ask, though. If you were charged after cancelling, charged for the wrong seats, or billed when you didn't expect it, email **hello@iclosed.io** quickly. Include your invoice, the date you cancelled and screenshots. If the merchant won't fix a clear billing error, a card dispute is the backup option.

How do I cancel the iClosed free trial before I'm charged?

Cancel inside the **7-day trial** using the same route: **Settings → Billing → three dots → Cancel Subscription**. When the trial ends, iClosed automatically starts a paid Startup subscription (or Business, if you upgraded). It charges for **every seat active at that moment**, and the billing cycle starts from the trial end date. Remove any extra seats you added, and check you haven't switched to annual billing. Otherwise the first charge could be a full year.

Can I turn off auto-renew on iClosed?

There's no separate auto-renew switch. iClosed's help center says subscriptions renew on the date shown in **Settings → Billing**, and you can't turn off auto-renewal on its own. To stop the next charge, you have to cancel the subscription properly. Your access still runs until the end of the current cycle, so cancelling early doesn't cost you the time you've paid for. Do it well before the renewal date shown on the Billing page.

Is there an iClosed cancellation fee?

iClosed's terms and help center don't mention a cancellation fee. What costs you money is that **nothing is refunded**: you lose the rest of a monthly cycle, and if you cancel an annual plan early you don't get back any of the year. Seats you remove also stay paid for until the cycle ends. The cheapest way to cancel is just before your renewal date, and only commit to annual billing once you're sure you'll stay.

Can I downgrade my iClosed plan instead of cancelling?

Yes. The pricing page says you can upgrade or downgrade whenever you want. Under the billing terms, a downgrade is **scheduled for the start of the next billing cycle**, and you get no refund or credit for the rest of the current cycle. Upgrades work differently: they take effect straight away and are charged pro rata. If your aim is to save money, the Startup tier ($24/seat monthly) or fewer seats might work for you, but either change only starts at your next renewal.

What if iClosed charged me after I cancelled?

First check **Settings → Billing** to confirm the subscription shows as cancelled. Then check whether the charge is for seats that were still active when your trial ended, since those are billed even if you meant to cancel. If you cancelled before the renewal date, email **hello@iclosed.io** with the invoice, your cancellation date and a screenshot of the confirmation, and ask for a reversal. Their contact page says replies usually take a few hours. If they won't fix a charge made after cancellation, dispute it with your card issuer.

How do I contact iClosed customer support?

iClosed's contact page lists **hello@iclosed.io** and **+1 336-343-6676** as the direct line for billing, account and general questions. It says the team typically replies within a few hours. For a cancellation or billing problem, email from the address on your account and give your workspace or company name so they can find you quickly. A Trustpilot reviewer mentioned that staff couldn't find them in the system. Ask for written confirmation of any cancellation or refund.

REFUND GUIDE

How to Get an iClosed Refund After a Trial Charge.

Here's what iClosed actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against iClosed’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers iClosed's per-seat subscription charges, both monthly and annual. If you cancel, your access runs until the end of the billing cycle you've paid for, and you get no money back for the unused part. That applies to downgrades, seats you remove and annual plans cancelled early. Pro rata billing only goes one way: seats you add or upgrades you make mid-cycle are charged pro rata, but nothing is credited back. The free trial lasts 7 days and then turns into a paid Startup subscription automatically. You're charged for every seat that is active when the trial ends. iClosed's own terms offer no goodwill window for that first charge, so if you didn't mean to be charged you'll need to email hello@iclosed.io and ask. The terms also mention usage-based Credits, but they don't give a separate refund rule for them.

Or let yoink chase the refund.

30 seconds to set up. yoink emails iClosed, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What iClosed actually says

“iClosed does not provide refunds or credits for partial subscription periods, unused features, downgrades, or early termination.”
, verbatim from iClosed’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a iClosed refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a iClosed charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If iClosed made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, iClosed has ~45 days to defend. Works regardless of where iClosed is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail iClosed can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If iClosed is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@iclosed.io, the route yoink has verified actually gets read for iClosed.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi iClosed team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for iClosed

Log in and go to **Settings → Billing**. Click the **three dots** on the far right of your subscription plan and choose **Cancel Subscription**, then finish the exit form. You keep access until the end of the current billing cycle, and after that your card isn't charged again. iClosed's terms also let you cancel by contacting support. If the button doesn't show up or fails, email **hello@iclosed.io** from your account email and ask them to cancel. Keep a screenshot of the confirmation screen or the email reply in case a charge appears later.