Can I get a refund from HIYAK - Video Chat & Live Call after cancelling?

Yes, in two main cases: (1) inside a statutory cooling-off window from when you first subscribed (14 days in the UK and EU; US auto-renewal laws vary by state), and (2) if you can show a service breach (downtime, undelivered feature, mis-advertised plan). Outside those, HIYAK - Video Chat & Live Call's policy applies, sometimes pro-rata, sometimes nothing. A card-issuer chargeback remains the backstop everywhere.

What if they ignore my refund request?

Wait 14 days from the first email. If no reply, dispute the charge with your card issuer, "services not provided" and "subscription not cancelled" are valid chargeback reason codes on every major card network, and your bank pursues it, not you. The regional rights section above lists the stronger local escalation routes where they exist.

Will my account be deleted if I get a refund?

No, a refund and an account closure are separate. The refund returns the money for the disputed charge; your account stays live (often downgraded to a free tier). If you also want the account deleted, request that explicitly in the same email so it's handled in one round.

REFUND GUIDE

How to Get a HIYAK - Video Chat & Live Call Refund.

HIYAK - Video Chat & Live Call refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against HIYAK - Video Chat & Live Call’s own Terms · UK, US, and EU rights covered below

The short answer

HIYAK sells two different things and the rules differ. Coins and gifts are one-off virtual-currency purchases: the terms state they are non-refundable and non-transferable, even if they expire or are discontinued, so HIYAK itself will not reverse a coin top-up. Any recurring HIYAK 'Paid Services' bought through an Apple or Google account are billed by that store, and the terms add that if HIYAK terminates your membership you get no refund of the unused portion of subscription fees. Because Apple or Google is the merchant of record for app purchases, refund decisions for both charge types are made by the store, Apple at reportaproblem.apple.com, Google Play within its own request window, not by HIYAK support.

Or let yoink chase the refund.

30 seconds to set up. yoink emails HIYAK - Video Chat & Live Call, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What HIYAK - Video Chat & Live Call actually says

“All sales of Gifts are final, and we do not offer refunds for any purchased Gifts.”
, verbatim from HIYAK - Video Chat & Live Call’s terms

Pro-rata refund: no

How long does a HIYAK - Video Chat & Live Call refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a HIYAK - Video Chat & Live Call charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If HIYAK - Video Chat & Live Call made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, HIYAK - Video Chat & Live Call has ~45 days to defend. Works regardless of where HIYAK - Video Chat & Live Call is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any HIYAK - Video Chat & Live Call subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail HIYAK - Video Chat & Live Call can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If HIYAK - Video Chat & Live Call is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The HIYAK - Video Chat & Live Call refund email

Email the right address
Use support@hiyak.com, the route yoink has verified actually gets read for HIYAK - Video Chat & Live Call.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi HIYAK - Video Chat & Live Call team,

I'm requesting a refund for my HIYAK - Video Chat & Live Call order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for HIYAK - Video Chat & Live Call

HIYAK - Video Chat & Live Call typically processes refunds within 7-14 working days once approved, back to the original payment method. Card refunds show up faster than bank-transfer refunds. If you don't see it in 14 days, follow up by reply on the same email thread, your card issuer can also confirm whether the funds have been requested back.

Cancelling rather than claiming money back? See the HIYAK - Video Chat & Live Call cancellation guide. For every other support channel, the HIYAK - Video Chat & Live Call contact guide.