Will I lose my balance if I close my Game Story account?

Yes, unless you withdraw it first. The terms say that if you close your account, any funds in it are forfeited unless you asked to withdraw them before closing. Bonus Cash can't be withdrawn at all, so treat it as worthless. Request a Real Cash withdrawal in the app, keep a screenshot of the request, and wait for the money to arrive before you email support@gmstry.com to close the account. If Game Story closes your account itself over suspected fraud or cheating, the terms say your funds may also be forfeited.

Can I get a refund from Bingo Bling?

Officially, deposits and entry fees are **non-refundable** unless Game Story agrees otherwise in writing. In practice, support refunds entry fees for **glitched or bugged games**. The developer has replied publicly to App Store reviews confirming refunds of $8 and $18 after fixing glitches. Email **support@gmstry.com** with the match date and time, the amount, and screenshots or a screen recording. Ask for the refund to go to your Real Cash balance or original payment method, not Bonus Cash. Losing a match fairly won't get you a refund.

Why did Solitaire Stash take $15 from my account?

Several App Store reviewers say that while they were linking PayPal, Venmo or a bank account for withdrawals during onboarding, the app took a **$15 deposit** without a clear confirmation step. Game Story's reply says payments only happen when a player chooses to buy, and it asked affected users to email **support@gmstry.com** so the team could check the transaction. Email them quickly with the date, the amount and the last four digits of the account. At least one reviewer says they got the money back plus extra credit.

Is there a subscription or cancellation fee for Game Story games?

The sources show no subscription and no cancellation fee. Bingo Bling and Solitaire Stash are free to download, and you only pay when you deposit or enter a cash tournament. Entry fees can be as low as about $1. Because nothing renews, stopping deposits stops the charges. The cost to watch out for is forfeiture: closing your account with money still in it loses that money. Withdraw your balance first. Some withdrawal rules, such as minimums and fees, can be changed by Game Story at its discretion.

Is Solitaire Stash legit or a scam?

Solitaire Stash is a real skill-based cash game run by Game Story Ltd, the company behind Bingo Bling. Independent reviewers have tested it and confirmed payouts. Common complaints include an unexpected $15 deposit during onboarding, Bonus Cash that can't be withdrawn, withdrawal holds, and occasional permanent account terminations after a cash-out. If you've been charged unexpectedly or a match bugged out, email **support@gmstry.com** right away with screenshots. Keep a record of every deposit and withdrawal.

What if Game Story doesn't reply to my email?

Start with **support@gmstry.com**. The Solitaire Stash App Store listing also gives **Contact@gmstry.com**. Game Story's Google Play listing shows a US phone number, **+1 201 984 7485**, and one reviewer says a staff member took their details and promised a review within about 14 days. Another option is to reply to Game Story's responses on the App Store or Google Play, where the developer often asks users to get in touch. If a withdrawal or unauthorised charge still isn't sorted, dispute it with PayPal, your bank or your card issuer. Withdraw any remaining balance first if you can.

Can I cancel Bingo Bling through the App Store or Google Play?

Usually not, because there's no subscription to cancel in your Apple or Google settings. Cash deposits in Game Story's real-money games are typically made with PayPal, a card or a bank account, so refund requests go to Game Story at support@gmstry.com, not to the app store. If a charge does show up as an Apple or Google purchase, you can ask for a refund through that store's purchase-history refund process. Deleting the app doesn't close your account or move your balance out.

REFUND GUIDE

How to Get a Game Story Inc Refund.

Game Story Inc refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against Game Story Inc’s own Terms · UK, US, and EU rights covered below

The short answer

Game Story sells pay-per-entry cash tournaments and deposits in Bingo Bling and Solitaire Stash, not subscriptions. Under its terms, deposits and tournament entry fees are non-refundable unless the company agrees otherwise in writing, and there is no refund window. Real Cash winnings in your balance can be withdrawn at any time, but processing can take up to 90 days, and closing your account forfeits anything you didn't ask to withdraw first. Bonus Cash is never withdrawable. In practice, support does credit refunds for glitched or bugged games when you open a ticket with details.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Game Story Inc, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Game Story Inc actually says

“All such fees, unless specifically stated otherwise in writing by Game Story, are non-refundable.”
, verbatim from Game Story Inc’s terms

Pro-rata refund: no

How long does a Game Story Inc refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Game Story Inc charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Game Story Inc has ~45 days to defend. Works regardless of where Game Story Inc is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Game Story Inc can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Game Story Inc is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Game Story Inc refund email

Email the right address
Use support@gmstry.com, the route yoink has verified actually gets read for Game Story Inc.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Game Story Inc team,

I'm requesting a refund for my Game Story Inc order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Game Story Inc

The sources show no self-serve delete button for Game Story's games. Email **support@gmstry.com** from the address linked to your account and put 'Close my account, [username]' in the subject. **Before you do this, withdraw your Real Cash.** The terms say closing an account forfeits any funds you didn't ask to withdraw first. Wait until the withdrawal shows up in PayPal or your bank, then ask for written confirmation that the account is closed and that no more charges can be taken. The same steps work for Solitaire Stash because both games use the same support team.

Cancelling rather than claiming money back? See the Game Story Inc cancellation guide. For every other support channel, the Game Story Inc contact guide.