What is Flextail's return policy?

For purchases made directly on flextail.com, you can return an item for a **full refund within 7 days of receiving it**. The same return page also mentions 14 days in another section. Items must be **unused and in the original packaging**. Email support@flextail.com first with your order number, proof of purchase and the reason for the return, and they'll give you the return address. Returns sent without asking first are refused. For items that aren't faulty, you pay return shipping and the shipping and handling fees aren't refunded.

Who pays return shipping for Flextail?

It depends on why you're returning the item. Flextail's policy says it **pays shipping when the return is due to a quality problem**, and the customer pays for returns of items they simply don't want. For items that aren't faulty, Flextail also **deducts shipping and handling fees** from the refund. Returns go to a US address in California, so international return postage can cost a lot compared with the item's price. Ask Flextail for a prepaid label before you post a faulty item.

Does Flextail have a warranty?

Yes. Flextail gives a **one-year warranty** on its products, **excluding accessories**, for the original buyer, with proof of purchase from an authorised reseller. To claim, email support@flextail.com describing the issue, with images or video attached. The warranty page says faulty items are usually replaced with a refurbished or new unit. If a replacement isn't available or you don't want one, Flextail may offer a **partial refund based on how long you've used the device**. Warranty coverage ends once you've been fully refunded.

Can I return a Flextail product bought on Amazon?

Not to Flextail directly. Flextail's return page says it does **not accept items that weren't bought directly from flextail.com**, and that you should follow the return policy of the retailer you bought from. On Amazon, Flextail listings show a **free 30-day refund/replacement**, which is much more generous than Flextail's own 7-day window. Start the return from your Amazon orders page. For faults after that, Flextail's 1-year warranty still applies to purchases from authorised resellers.

What if Flextail ignores my refund request?

Many Trustpilot reviewers report weeks of silence across email, chat and social media. Escalate step by step. (1) Email both **support@flextail.com** and **service@flextailgear.com** with your order number and a clear deadline. (2) Post a Trustpilot review, since Flextail replies there and asks for your details. (3) If 14 days pass with no answer, open a **PayPal dispute** or **card chargeback** for an item not received or not as described. Keep screenshots of every message you send.

My Flextail order never arrived, can I get a refund?

Yes, you should be able to. Email support@flextail.com with your order number and screenshots of the tracking. Reviewers report lost parcels (including with Evri in the UK) and long shipping times, because many orders ship from overseas. Ask for a **full refund rather than a resend** if you no longer need the item. Some customers were asked to pay postage again for a resend, so turn that down. If Flextail says the parcel was delivered, ask for proof of delivery. If there's no resolution, dispute the charge with your payment provider.

Is Flextail a subscription? Will I be charged monthly?

No. Flextail sells physical outdoor gear such as pumps, power banks, lanterns and sleeping pads as **one-off purchases**. There's no membership fee and nothing auto-renews, so there's nothing to cancel apart from an unshipped order. If you see a recurring charge labelled Flextail or **Whaletail Technology** (the Hong Kong company behind the store), check whether it's a separate order or shipping protection. If you don't recognise it, contact support@flextail.com and your card issuer.

REFUND GUIDE

How to Get a Flextail Refund in the 7-Day Window.

Q: How long does a Flextail refund take?

Flextail's return page says it processes refunds **within 7 business days** of receiving the return, and to allow **7 to 10 days** for the money to appear on your original payment method. The FAQ gives a shorter 1 to 5 days. In practice, plan for up to about two weeks after the return arrives at their US warehouse. If nothing shows up after that, email support@flextail.com with your order number and return tracking number. If they don't answer, raise a dispute with your card issuer or PayPal.

Flextail refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified yesterday against Flextail’s own Terms · UK, US, and EU rights covered below

The short answer

These rules cover physical products bought directly on flextail.com. Flextail sells no subscriptions. Orders that haven't shipped can be cancelled by emailing support@flextail.com. Shipped, unused items in their original packaging can be returned for a full refund within 7 days of delivery. The same return page also says 14 days, so quote that line if you're between day 8 and day 14. You must email first with your order number, proof of purchase and the reason (plus photos or video if the item is faulty). For items that aren't faulty, you pay return shipping and the shipping and handling fees are taken off your refund. Refunds go back to your original payment method within roughly 7 to 10 days of Flextail receiving the item. If a product turns out faulty after the return window, the 1-year warranty applies instead: you get a replacement, or a partial refund based on usage. Items bought on Amazon or from other retailers must be returned through that seller.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Flextail, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Flextail actually says

“You can return an item for a full refund within 7 days of you receive the products. If you have any problems please contact us service@flextailgear.com.”
, verbatim from Flextail’s terms

7-day cancellation windowPro-rata refund: no

How long does a Flextail refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Flextail’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Flextail charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Flextail has ~45 days to defend. Works regardless of where Flextail is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Flextail subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Flextail can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Flextail is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Flextail refund email

Email the right address
Use service@flextailgear.com, the route yoink has verified actually gets read for Flextail.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Flextail team,

I'm requesting a refund for my Flextail order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Flextail

Email **support@flextail.com** as soon as possible with your order number (it starts with **F**) and ask them to cancel it and refund your original payment method. Flextail's help center and return page say orders can only be cancelled by contacting customer service **before the order ships**. There's no cancel button in your account. Flextail doesn't publish a reply time and many reviewers report slow responses, so follow up within 48 hours. If the order ships before they act, you'll need to request a return instead.