Is there a Fasthosts cancellation fee?

Fasthosts don't publish an explicit cancellation fee in the scraped pages. In practice, you pay for the term you've already committed to (monthly, annual or longer) and there's **no pro-rata refund** for the remaining months. Introductory offers (like £1 first month) revert to standard pricing at renewal, so the real 'fee' to watch is the auto-renewal price jump, disable renewals early.

What happens if Fasthosts ignores my cancellation?

First, resend your cancellation by email to **sales@fasthosts.co.uk** quoting the original date, and call **0333 0142 700** to log a complaint reference. If you paid by credit card and the amount is over £100, you have **Section 75** rights against your card issuer. If you paid by debit card, ask your bank for a **chargeback** under the card-scheme rules. You can also escalate to a UK ADR scheme or the Small Claims Court.

How do I downgrade my Fasthosts plan instead of cancelling?

Downgrades between hosting tiers can usually be requested through support rather than self-serve in the control panel. Email **sales@fasthosts.co.uk** or call **0333 0142 700** and ask to move to the cheapest plan that meets your needs at the next renewal. Mid-term downgrades typically don't produce a refund of the difference, the change takes effect from the next billing period.

Does Fasthosts have a 30-day money-back guarantee?

The scraped Fasthosts pages don't advertise a 30-day money-back guarantee. UK consumers do have a statutory **14-day cooling-off period** for new online purchases of services they haven't begun using. To rely on it, email **sales@fasthosts.co.uk** within 14 days of purchase stating you're exercising your right to cancel under the Consumer Contracts Regulations and request a full refund to the original payment method.

REFUND GUIDE

How to Get a Fasthosts Refund Within 14 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Fasthosts.

Last verified 15 Jun 2026 against Fasthosts’s own Terms · UK, US, and EU rights covered below

The short answer

Fasthosts' published terms aren't visible in the scraped sources, but as a UK-based provider they're bound by the Consumer Contracts Regulations 14-day cooling-off period for newly purchased services where you haven't yet used them. Domain registrations are typically excluded once the registry is paid. Mid-term cancellations of hosting, VPS and dedicated server plans usually run to the end of the paid term with no pro-rata refund, you simply disable auto-renewal. Always request a written refund decision by email.

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Fasthosts’s refund policy

Fasthosts’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Fasthosts refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Fasthosts’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Fasthosts for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Fasthosts subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Fasthosts can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Fasthosts has ~45 days to defend. Works regardless of where Fasthosts is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Fasthosts charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Fasthosts is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use sales@fasthosts.co.uk, the route yoink has verified actually gets read for Fasthosts.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Fasthosts team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Fasthosts

Possibly. If you bought a new hosting, VPS or email plan and haven't started using it, UK consumer law gives you a **14-day cooling-off** window for a full refund, email **sales@fasthosts.co.uk** within that window. Outside of 14 days, Fasthosts typically run service to the end of the paid term rather than refunding pro-rata. Domain registrations are not refundable once registered with the registry.

Cancelling rather than claiming money back? See the Fasthosts cancellation guide. For every other support channel, the Fasthosts contact guide.