Can I get a refund from ExpressVPN?

Yes, if you're a **first-time subscriber** who bought directly from ExpressVPN and you request within **30 days** of purchase, you get a full refund, on any plan, monthly through 2-year. Open the 24/7 live chat or email support and ask; refunds go to your original payment method and are generally processed within about seven days. Renewals, gift/redemption codes, and anyone who's had a refund before are excluded. App Store and Google Play purchases must be refunded by Apple or Google.

How do I claim an ExpressVPN refund?

There's no one-click refund button. After cancelling, contact ExpressVPN support, the fastest route is the **24/7 live chat** on expressvpn.com/support (click *Need help? Chat with us*), or email **support@expressvpn.com**. Alternatively, log into the ExpressVPN+ portal, go to **Account & Billing → View Payments**, click the invoice and select **Contact Support**. Give your account email, purchase date, and payment method. Ask for a confirmation and reference number in writing before closing the chat.

Is ExpressVPN a first-time-user-only refund?

Yes. ExpressVPN's money-back guarantee is explicitly **for new subscribers only**, and it reserves the right to deny a refund to anyone who has previously received one. Upgrading to a longer term or adding licences under the same account does **not** create a fresh 30-day window, and the guarantee doesn't cover renewals or gift-code purchases. If you're outside the guarantee, refunds are considered case-by-case and may require you to troubleshoot a service-quality issue first.

What happens if ExpressVPN auto-renews without my consent?

ExpressVPN gives a separate **14-day window from the renewal date** to request a full refund on an unwanted auto-renewal. Ask via live chat or email with your renewal date. If they won't refund, you can dispute the charge with your card issuer or PayPal as an unauthorised/unwanted renewal. Note ExpressVPN has faced a California class action alleging its auto-renewal charges were 'illegal', US/California buyers are protected by ARL auto-renewal rules.

Is ExpressVPN free / does it offer a free trial?

ExpressVPN is a paid, premium service, there's no permanent free tier. A **3-day risk-free trial is available on certain mobile devices**, and the 30-day money-back guarantee effectively acts as a full-feature trial for direct purchases. To avoid being charged, cancel at least **24 hours before** the trial or next billing date, otherwise your account is billed automatically for the plan you selected.

How do I cancel ExpressVPN on iPhone / in the app?

If you subscribed through the **Apple App Store**, cancel there: open the App Store, tap your profile icon → **Subscriptions**, find **ExpressVPN**, and tap **Cancel Subscription**. On Android, open Google Play → profile icon → **Payments & subscriptions → Subscriptions → ExpressVPN → Cancel**. Refunds for these purchases are handled by Apple or Google, not ExpressVPN. If you subscribed on the website, cancel via **My Account → Subscription** in a browser instead.

Will I lose access immediately if I cancel?

No, turning off automatic renewal keeps your VPN working until the **last day of your current paid term**; you just won't be re-billed. However, if you request and are granted a **refund**, access typically ends once the refund is processed. Your ExpressVPN account itself stays intact even after the plan lapses, so you can re-subscribe later without creating a new account.

Why is ExpressVPN more expensive than other VPNs?

ExpressVPN positions itself as a premium provider, servers in 113 countries, TrustedServer (RAM-only) technology, an audited no-logs policy, and 24/7 live-chat support, and prices accordingly. If cost is the reason you're leaving, you can use the 30-day money-back guarantee to exit cleanly as a first-time user, or downgrade at renewal from Express Pro to Advanced or Basic to cut the price rather than cancelling entirely.

Does ExpressVPN have a phone number to cancel?

No. ExpressVPN does not publish a customer-service phone line, some reviewers specifically complain there's *"no phone number, no ability to contact a live human"* by phone. All cancellation and refund handling is done through the **24/7 live chat** on expressvpn.com/support or by **email (support@expressvpn.com)**. Live chat is the fastest and most reliable channel; keep the transcript as your paper trail.

How long does an ExpressVPN refund take?

Per ExpressVPN's Terms, refunds are **generally processed within seven (7) days** and returned to your original payment method. Note for non-USD, non-crypto purchases the refund is sent in USD, so the amount you receive may differ slightly from what you paid due to exchange-rate movements or payment-processing fees. Crypto purchases are refunded in the same cryptocurrency and amount. If nothing arrives after a week, follow up in writing with your reference number.

REFUND GUIDE

Get an ExpressVPN Refund Within 30 Days.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for ExpressVPN.

Last verified yesterday against ExpressVPN’s own Terms · UK, US, and EU rights covered below

The short answer

ExpressVPN offers a 30-day, full money-back guarantee, but only for first-time subscribers who buy directly from ExpressVPN. The window runs exactly 30 days from your initial purchase; renewals, redemption/gift codes, and anyone who has already had a refund before are excluded. If you bought through the Apple App Store or Google Play, ExpressVPN can't refund you, you must ask Apple or Google, at their discretion. Refunds go back to your original payment method and are generally processed within about seven days. If your plan auto-renewed against your wishes, ExpressVPN gives a separate 14-day window from the renewal date to claim a full refund.

Or let yoink chase the refund.

30 seconds to set up. yoink emails ExpressVPN, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What ExpressVPN actually says

“You may cancel your Account for any reason within thirty (30) calendar days of your initial purchase and, upon request as described below, you will receive a full refund of the amount you paid ("Money-Back Guarantee").”
, verbatim from ExpressVPN’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a ExpressVPN refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note ExpressVPN’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If ExpressVPN is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, ExpressVPN has ~45 days to defend. Works regardless of where ExpressVPN is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a ExpressVPN charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If ExpressVPN made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with ExpressVPN for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any ExpressVPN subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail ExpressVPN can’t ignore.

The 4-step refund email

Email the right address
Use store@expressvpn.com, the route yoink has verified actually gets read for ExpressVPN.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi ExpressVPN team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for ExpressVPN

Sign in at **expressvpn.com → My Account**, open **Subscription** (or **My Subscription**), click **Edit subscription settings**, then **Turn Off Automatic Renewal** and follow the prompts until you see *"Your subscription has been canceled."* This stops future billing but you keep access until your paid term ends. If you bought via the Apple App Store or Google Play, cancel through your device's Subscriptions settings instead. Note: cancelling does **not** refund you, request that separately via live chat or email.