Is there a cancellation or return fee?

There's no subscription, so no cancellation fee. Returns do carry a **$10 shipping/handling fee** deducted from your refund, and exchanges cost **$5**. Original shipping is not refunded. EP Timeless handcrafted pieces are final sale, no refund path at all. There's no separate 'cancel fee' for stopping an order, but you must reach the team almost immediately (email contact@epjewels.co) before it ships to have any chance of stopping fulfillment.

Can I cancel my EP Jewels order after placing it?

Only if you act fast. EP Jewels fulfills quickly, and related brand practice allows only a very short window (roughly 30 minutes) to change order details before it's locked. Email **contact@epjewels.co** immediately with subject 'Cancel order #[your number]'. If it has already shipped, you'll need to use the 30-day return process instead, with the $10 refund handling fee. EP Timeless custom orders can't be cancelled once placed.

Can I get a refund on EP Timeless pieces?

No. EP Timeless items are **handcrafted just for you, therefore all sales are final**, no returns, exchanges, or refunds. EP recommends emailing **timeless@epjewels.co** with any sizing or design questions *before* you order. If an EP Timeless piece arrives genuinely faulty, still email contact@epjewels.co with photos; faulty-goods protections under UK/EU consumer law can apply regardless of a 'final sale' label.

How long does an EP Jewels refund take?

EP Jewels doesn't publish an exact timeline. Typically the refund is processed after they receive and inspect your returned item, then it posts back to your original payment method (minus the $10 handling fee). Card networks can add a few business days. If it's been over a week past confirmation, check with your bank first, then email **contact@epjewels.co** with your order number and return tracking.

Will I be charged customs or import fees on international orders?

Possibly. EP Jewels states it is **not responsible for customs duties, taxes, or import fees on international orders**, those are your responsibility on delivery. Prices display in local currency (e.g. EUR/GBP) at checkout, but duties are separate. If a package is refused over unexpected fees and returned to EP, contact contact@epjewels.co about your options; return-in-transit handling may differ from a standard refund.

What if EP Jewels doesn't respond to my email?

EP Jewels asks you to allow **up to 48 hours** for a reply at contact@epjewels.co. If you're past that with no response, resend with your order number in the subject line and photos of any defect, and try their Instagram (@epjewels) DMs, which brands in this space often answer faster. If a refund for faulty goods stalls entirely, UK/EU buyers can raise a card chargeback or Section 75 claim (purchases over £100 on credit).

REFUND GUIDE

How to Get an EP Jewels Refund in 30 Days.

Q: Can I exchange instead of returning for a refund?

Yes. Exchanges are accepted on standard EP Jewels pieces within 30 days of delivery and cost a **$5 handling fee**, cheaper than the $10 refund fee. Start it through the Loop portal at ep-jewels.loopreturns.com. EP Timeless custom pieces are excluded (final sale). If you're unsure about sizing before ordering, email the team first so you avoid a paid return entirely.

EP Jewels refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 6 Aug 2026 against EP Jewels’s own Terms · UK, US, and EU rights covered below

The short answer

EP Jewels accepts returns and exchanges on standard pieces within 30 days of delivery. Refunds have a $10 shipping/handling fee deducted; exchanges cost $5. EP Timeless custom pieces are handcrafted and non-refundable, all sales final. Requests past 30 days are reviewed case by case. Start standard returns via the Loop portal; international orders should email contact@epjewels.co.

Or let yoink chase the refund.

30 seconds to set up. yoink emails EP Jewels, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What EP Jewels actually says

“Returns & Exchanges are accepted for EP Jewels pieces only received within 30 days of purchase and require a $10 shipping/handling fee on refunds and $5 shipping/handling fee on exchanges. EP Timeless pieces are handcrafted just for you, therefore, all sales are final.”
, verbatim from EP Jewels’s terms

30-day cancellation windowPro-rata refund: no

How long does a EP Jewels refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note EP Jewels’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a EP Jewels charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, EP Jewels has ~45 days to defend. Works regardless of where EP Jewels is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with EP Jewels for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any EP Jewels subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail EP Jewels can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If EP Jewels is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The EP Jewels refund email

Email the right address
Use contact@epjewels.co, the route yoink has verified actually gets read for EP Jewels.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi EP Jewels team,

I'm requesting a refund for my EP Jewels order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for EP Jewels

For standard EP Jewels pieces, start your return or exchange through the Loop portal at **ep-jewels.loopreturns.com** within 30 days of delivery. A **$10 handling fee** is deducted from refunds; exchanges cost **$5**. International orders should email **contact@epjewels.co** instead. Include your order number and reason. Requests past 30 days are reviewed case by case. Note: EP Timeless custom pieces are final sale and can't be returned.