¿Qué pasa si el destinatario no se encuentra en el domicilio?

Enviaflores notifies you of a failed delivery and opens a rescheduling screen you can reach from the notification, your order history, or the pink *Seguimiento a mi Pedido* box in the help area. **You have 48 hours to reschedule.** Note two traps: on peak dates such as 14 February and 10 May the non-delivery email can arrive after 8:00 PM or the following day, and in some cases an extra charge is applied to reprogram the shipment. If the occasion has passed, say so in writing and ask for a refund instead of a paid reschedule.

Enviaflores no entregó mi pedido, ¿me devuelven mi dinero?

Not automatically. Complaint boards and review sites carry repeated posts about orders that were never delivered, and one reviewer reported that after 48 hours the only remedy offered was 30% off a future purchase. Push for cash: state the order number, the delivery date, that no delivery took place, and that you require a refund to the original payment method, not a coupon. If Enviaflores refuses or goes quiet, open a PayPal dispute or a card chargeback for non-delivery, and if you are in Mexico, a Profeco complaint is a legitimate next step.

Is there a cancellation fee at Enviaflores?

No cancellation fee is documented anywhere on their public pages. The cost risk is different: if you miss the cancellable window the order simply gets made and delivered, and if a delivery fails, rescheduling can attract an additional shipping charge on some dates. So the practical 'fee' for cancelling late is the full order value. If a ticket agent quotes you a deduction or an administration charge, ask them to point to the clause in the Política de Cancelaciones y Reembolsos in writing before you agree to anything.

Does Enviaflores have a subscription or recurring charge?

No. Enviaflores is a one-off gift retailer, flowers, cakes, balloons, plants, jewellery and personalised gifts, with a premium line starting around $249 MXN. There is no membership, no free trial and no auto-renewal to switch off, so an unexpected recurring charge on your statement is a red flag worth disputing rather than a plan you forgot to cancel. The optional extras, the rewards programme, discount coupons and the date-reminder scheduler ('Agendar recordatorio'), are free and only ever produce a charge when you place a new order.

¿Es confiable Enviaflores?

Mixed. It is an established Monterrey-based company operating since 2001 with same-day coverage across Mexico, and its Trustpilot score sits around 3.0 out of 5 from a small review base, with positive reviews praising quality and on-time delivery. But complaint boards carry years of non-delivery and 'no refund' posts, and a 2026 Trustpilot reviewer describes an order cancelled without consent and pressure to withdraw a PayPal dispute. Practical takeaway: pay with PayPal or a credit card so you retain a dispute route, and screenshot the product page you ordered from.

Quiero eliminar mi cuenta

Account deletion and unsubscribing from marketing emails are handled as separate help-centre requests from cancelling an order, deleting your account does **not** cancel a pending order or trigger a refund. Sequence it properly: resolve the order or refund first, get the confirmation in writing, then request deletion. If you only want to stop the messages, use the 'Quiero dejar de recibir correos' route instead. Privacy requests can be sent to clientes@enviaflores.com referencing their Aviso de Privacidad.

What if Enviaflores ignores my cancellation request?

Escalate on the money, not the ticket. Send one final written request to **clientes@enviaflores.com** quoting the ticket number and a 72-hour deadline, then go to your payment provider: PayPal's dispute process and card chargebacks for 'services not rendered' are the leverage that actually moves this merchant, one reviewer reported the company only engaged once a PayPal dispute was live. Do not withdraw that dispute as a condition of delivery. Mexican customers can also file with Profeco; UK cardholders paying by credit card may have a Section 75 claim.

Enviaflores offered me a discount code instead of a refund, do I have to take it?

No. A coupon is a commercial offer, not a settlement you are obliged to accept, and accepting it can be treated as closing the case. A Yelp reviewer describes being offered 30% off a future order after a complete non-delivery. Reply in writing that you decline the credit and require the amount refunded to the original payment method, then set a deadline. Keep the offer email, it is useful evidence in a chargeback because it is effectively the merchant acknowledging the order went wrong.

REFUND GUIDE

How to Get an Enviaflores Refund, Not a Coupon.

Here's what Enviaflores actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 17 days ago against Enviaflores’s own Terms · UK, US, and EU rights covered below

The short answer

Enviaflores sells one-off gift orders (flowers, cakes, balloons, plants, personalised gifts), there is no subscription or recurring membership to cancel, so every refund question is about a single order. A paid order can still be edited or cancelled while its status is 'Pago aprobado'; once it moves to 'Elaborando' the order is in production and the site no longer offers cancellation, leaving only a manual request through support. Post-delivery problems (damaged, incomplete or wrong arrangement) fall under the Garantía Enviaflores and require photos sent as soon as possible after delivery, not a change-of-mind refund route. Failed deliveries are pushed toward rescheduling rather than money back, and customers report the 'goodwill' outcome is often a discount coupon on a future order rather than a card refund.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Enviaflores, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Enviaflores actually says

“Elaborando Nuestro equipo está realizando tu pedido. En este punto, ya no es posible cancelarlo. Si se trata de una cancelación urgente, contáctanos.”
, verbatim from Enviaflores’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Enviaflores refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Enviaflores has ~45 days to defend. Works regardless of where Enviaflores is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Enviaflores charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Enviaflores for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Enviaflores can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Enviaflores is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use clientes@enviaflores.com, the route yoink has verified actually gets read for Enviaflores.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Enviaflores team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Enviaflores

Enviaflores publishes this as a help-centre article but does not advertise a fixed number of days on the pages we could read, so treat any timeline you are quoted in a ticket as the commitment and hold them to it in writing. Refunds go back to the original method, card, PayPal or the account used at checkout, and card issuers typically add several business days on top of the merchant's release. If nothing has landed within roughly 10 business days of a written approval, reply on the same ticket and then open a dispute with your card issuer or PayPal.