Is there a cancellation fee for Emirates Business Setup?

No cancellation fee is published anywhere, but that's because **nothing** is published. Their Terms and Conditions page still contains the unedited placeholder text, so there is no public fee schedule, no notice period and no penalty clause to point to. What governs you is the fixed written quote you accepted before work started; the site promises 'clear fixed quote before we start' and 'no hidden fees'. Dig that quote out before you write. If they now assert a cancellation charge that doesn't appear in your quote or invoice, ask them to identify the document it comes from, they can't cite a terms page that was never written.

Can I get a refund from Emirates Business Setup?

It depends entirely on which money you're chasing. Amounts already paid onward to a free zone authority, immigration or a bank for your application are realistically gone, UAE authorities don't refund submitted licence and visa fees. The recoverable portion is the **consultancy's own fee for work not yet performed**: stages not started, visas not lodged, months of accounting retainer not delivered. Itemise it that way in your email rather than asking for 'a refund'. Quote the AED figure you paid, the date, and the specific deliverables outstanding. With no published refund window, an early, specific, written claim is worth far more than a general complaint.

How do I stop the monthly accounting and tax payments?

The accounting and tax retainer (advertised from **AED 350/month** for corporate tax, VAT and bookkeeping) is the one truly recurring charge, and it's the one to kill explicitly. Email sales@emiratesbusinesssetup.com and say: *"Please cancel the monthly accounting package effective at the end of the current paid month and confirm that no further debits or invoices will be raised."* Also cancel any standing card authority or direct debit at your bank yourself, an agency stopping its own billing is a promise, your bank stopping it is a fact. Ask for your bookkeeping records, filings and FTA correspondence to be exported before the final month ends.

Can I cancel my Dubai trade licence through Emirates Business Setup?

Cancelling the consultancy and cancelling your licence are two different jobs. Formal closure runs through the free zone authority (or DET for mainland) and normally requires settling outstanding fees, cancelling employee and investor visas, de-registering for VAT/corporate tax where applicable, and obtaining a de-registration certificate. Mainland LLCs additionally face a creditor-notice waiting period. You can pay Emirates Business Setup, or any agent, to run that process, but if you're leaving them, get a written scope and fixed price for the closure work separately, or instruct the free zone directly. Do not assume ending the retainer closes anything.

Emirates Business Setup vs cancelling and switching to another consultancy, what happens to my files?

Their homepage markets switching *into* them from other consultancies 'free of charge', which tells you handovers are routine in this market, the same should apply on the way out. Before your final payment clears, request in writing: trade licence and incorporation documents, memorandum/share certificates, immigration file and visa reference numbers, FTA/VAT and corporate tax registration credentials, bookkeeping ledgers, and any authority portal access held in your name. Ask for a no-objection statement confirming they no longer act as your agent. A new agent will need all of it, and leverage disappears the moment the last invoice is settled.

Do I lose my multi-year licence discount if I cancel early?

Probably, and there is no published rule either way. The site offers 15% off a 2-year licence and 20% off a 3-year licence on Free Zone and Full Residency packages, prepaid discounts that create a sunk balance if you exit in year one. Because no terms exist, the treatment of unused prepaid years is a negotiation, not a policy. If you're in that position, ask explicitly for either a pro-rata credit of the unused years or a refund of the un-drawn portion, and get the answer in writing before you sign anything else. If you haven't prepaid yet, don't.

REFUND GUIDE

How to Get an Emirates Business Setup Refund.

Here's what Emirates Business Setup actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Emirates Business Setup’s own Terms · UK, US, and EU rights covered below

The short answer

Emirates Business Setup publishes no refund or cancellation policy at all, its Terms and Conditions page still contains the unedited placeholder text, so nothing binds them publicly and nothing restricts you publicly either. That means two different charge types are handled two different ways in practice: one-off formation fees (Free Zone from AED 9,900, Mainland from AED 15,000, Non-Residency AED 23,500, Full Residency from AED 19,999) are governed only by the fixed written quote you accepted, and the portion already paid onward to a free zone or government authority is realistically unrecoverable once submitted. The recurring accounting and tax retainer (from AED 350/month) is the separate, cancellable subscription, ask for it to stop at the end of the current paid month and for written confirmation that no further debits will run. Cancelling the consultancy is also not the same as cancelling your UAE trade licence: the licence keeps accruing renewal fees and fines until it is formally de-registered with the free zone authority or DET.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Emirates Business Setup, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Emirates Business Setup’s refund policy

Emirates Business Setup’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Emirates Business Setup refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Emirates Business Setup has ~45 days to defend. Works regardless of where Emirates Business Setup is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Emirates Business Setup charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Emirates Business Setup for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Emirates Business Setup can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Emirates Business Setup is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use sales@emiratesbusinesssetup.com, the route yoink has verified actually gets read for Emirates Business Setup.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Emirates Business Setup team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Emirates Business Setup

There's no cancel button and no client portal. Send a written notice to **sales@emiratesbusinesssetup.com** with the subject *"Cancellation and refund request, [company name / licence no.]"*, and paste the same text into your WhatsApp thread (**+971 58 536 7813**) so it's timestamped in both places. State clearly what you're cancelling: the formation engagement, the monthly accounting retainer (from AED 350/mo), or both. Ask for three things in reply, the effective cancellation date, a list of fees already paid onward to the free zone or government, and confirmation that no further charges will be taken. Their contact page advertises replies within hours.