Cannot cancel 7 day trial subscription

If the store shows no active djay subscription, you usually won't be charged. On Windows, make sure you're signed in to the **same Microsoft account** you used to start the trial. You can also log in at **app.algoriddim.com**, open **Manage Purchases** and click **Cancel Plan**. Algoriddim says to cancel at least 24 hours before the trial ends. Deleting your djay account does not cancel the trial.

Unable to cancel DJay Pro 7 day free trial - Windows

On Windows, the Microsoft Store handles djay PRO billing. Open Microsoft Store, click your profile picture, choose **Manage account and devices**, then **Subscriptions**, find djay PRO and select **Manage → Cancel**. If you were already charged, Algoriddim can't refund it. Use Microsoft's refund form or billing support instead. One user reported the refund reached their card within 5 to 7 business days.

Got charged for canceled subscription for the djay app

Check that the cancellation actually went through in your store's subscription list. Deleting the app or your djay account does **not** cancel. If you cancelled less than 24 hours before the trial or renewal ended, the charge may already have been processed. Either way, request a refund from the store that billed you (Apple, Google or Microsoft). Include a screenshot of the cancellation and the charge date.

Monthly subscriptions still available? If not, what are the cancellation policies?

djay PRO is widely listed at **$6.99/month or $49.99/year**, though prices vary by store and region. If you cancel a yearly plan early, Algoriddim doesn't refund the unused months. You keep PRO until the year ends, and any refund has to be requested from Apple, Google or Microsoft. If you only DJ occasionally, the monthly plan lets you subscribe just when you need it.

I cancelled my DJay Pro subscription as soon as it renewed. How long until I see a refund on my card?

For Microsoft Store purchases, the renewal email reportedly promises a refund if you cancel and ask within 30 days of the charge. Users report the money appears in about **5 to 7 business days**. Submit Microsoft's official refund form rather than relying on chat, then check your Order History for an 'in progress' status. Apple and Google Play refunds follow their own timelines.

Can I cancel djay through PayPal?

Most djay PRO plans are billed through Apple, Google or Microsoft, so cancel there. If you see a recurring djay or 'algoriddim GmbH' charge on PayPal, you can stop it under PayPal Settings → Payments → Manage Automatic Payments. Still confirm in the store or at app.algoriddim.com that the plan won't renew.

REFUND GUIDE

How to Get a djay - DJ App & AI Mixer Refund.

Here's what djay - DJ App & AI Mixer actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against djay - DJ App & AI Mixer’s own Terms · UK, US, and EU rights covered below

The short answer

djay PRO subscriptions (monthly or yearly, including trials that auto-convert) are billed by Apple, Google Play or Microsoft, and Algoriddim staff say they cannot issue refunds themselves. You have to ask the store that charged you. On Microsoft Store, renewal emails reportedly offer a refund if you cancel and ask within 30 days, and refunds take about 5 to 7 business days to arrive. Cancelling does not give you a pro-rata refund for unused time; PRO simply stays active until the period ends. The Meta Quest edition is a separate one-off purchase, and its refunds go through that store too.

Or let yoink chase the refund.

30 seconds to set up. yoink emails djay - DJ App & AI Mixer, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What djay - DJ App & AI Mixer actually says

“Please note that all refunds and billing related issues are handled via the official app stores.”
, verbatim from djay - DJ App & AI Mixer’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a djay - DJ App & AI Mixer refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a djay - DJ App & AI Mixer charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If djay - DJ App & AI Mixer made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, djay - DJ App & AI Mixer has ~45 days to defend. Works regardless of where djay - DJ App & AI Mixer is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any djay - DJ App & AI Mixer subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail djay - DJ App & AI Mixer can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If djay - DJ App & AI Mixer is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@algoriddim.com, the route yoink has verified actually gets read for djay - DJ App & AI Mixer.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi djay - DJ App & AI Mixer team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for djay - DJ App & AI Mixer

Algoriddim doesn't issue djay PRO refunds itself. Staff say all refunds and billing issues go through the official app stores. Ask the store that charged you: Apple's refund request page, Google Play's refund process, or Microsoft's refund form. Have your order or transaction ID ready. If the charge came from a trial you forgot to cancel, say so clearly. Store refunds aren't guaranteed, but quick requests after an accidental renewal are commonly granted.