Is there a cancellation fee at Complejo San Marcos?

It depends on your rate and timing. On refundable rates there's **no fee** if you cancel before the free window (3 days, or 7 days in peak season/national holiday weekends). Cancel inside that window and you're charged the **first night**. Cancel on arrival day or no-show and you're charged **100%** of the stay. Non-refundable rates are charged in full at booking with no refund.

Can I get a refund on a non-refundable rate?

The hotel's terms are explicit: on non-refundable rates the full stay is charged at booking and no changes or refunds are accepted. Your best route is a polite goodwill request to reservas@hsanmarcos.com, ideally with documentation for genuine emergencies. Payment made by credit card may give you a chargeback avenue if a service isn't provided, and EU consumer/force-majeure provisions can occasionally support a partial claim, but the hotel is under no contractual obligation to refund.

Will I be charged if I don't show up?

Yes. The terms state that if you don't show up or cancel on the day of arrival, **100% of the reservation** is charged. This applies across rate types. If you know you can't make it, cancel before the free window closes (3 days out, or 7 days in peak season and national holiday weekends) to avoid the first-night or full charge.

Can I change my dates instead of cancelling?

For refundable rates, modifications are treated the same as cancellations, free up to 3 days before arrival (7 days in peak season/national holiday weekends), then the first night is charged. Non-refundable rates don't allow changes at all. To rebook, email reservas@hsanmarcos.com with your original booking details and preferred new dates; changes are always subject to availability.

I booked through Booking.com / Expedia, how do I cancel?

Cancel through the platform you booked with, not directly with the hotel, the OTA's own cancellation policy governs your reservation and controls any refund. Log into your account on that platform, open the reservation and use its cancel flow. Central de Reservas notes that free-cancellation rates are flagged with a green marker at booking, so check which policy applied to your specific rate.

What if Complejo San Marcos ignores my cancellation request?

Always cancel in writing to **reservas@hsanmarcos.com** so you have a timestamp, and follow up by phone on +34 942 840 188. If they don't respond and you cancelled within the free window, you have grounds to dispute any charge with your card issuer. As a Spanish business, the hotel is subject to Spanish and EU consumer-protection rules; you can escalate an unresolved dispute to Cantabria's regional consumer office (OMIC) or a European Consumer Centre if you're an EU resident.

REFUND GUIDE

How to Get a Complejo San Marcos Refund.

Complejo San Marcos refunds are per-order, and their own policy gives you a 3-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 7 Aug 2026 against Complejo San Marcos’s own Terms · UK, US, and EU rights covered below

The short answer

For refundable rates, cancel free of charge up to 3 days before arrival, but during peak season (1 July, 15 September) and national bank-holiday weekends the free window extends to 7 days before arrival. Cancel inside that window and you're charged the first night; cancel on arrival day or no-show and you're charged 100%. Non-refundable rates charge the full stay at booking with no changes or refunds. Spa bookings made via third parties typically require 72 hours' notice.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Complejo San Marcos, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Complejo San Marcos actually says

“Tarifas No Reembolsables: Una vez hecha la reserva, se realizará el cobro del total de la estancia; no se admiten cambios ni devoluciones. Tarifas Reembolsables: Cancelación o modificación de la reserva gratuita hasta 72 horas antes de la llegada (excepto del 1/07 al 15/09 y Puentes Nacionales: 7 días).”
, verbatim from Complejo San Marcos’s terms

3-day cancellation windowPro-rata refund: no

How long does a Complejo San Marcos refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Complejo San Marcos’s own policy works on a 3-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Complejo San Marcos is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Complejo San Marcos has ~45 days to defend. Works regardless of where Complejo San Marcos is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Complejo San Marcos charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Complejo San Marcos can’t ignore.

The Complejo San Marcos refund email

Email the right address
Use reservas@hsanmarcos.com, the route yoink has verified actually gets read for Complejo San Marcos.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Complejo San Marcos team,

I'm requesting a refund for my Complejo San Marcos order (reference [order number], placed on [date], for [amount]). I'm within the 3-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Complejo San Marcos

Email **reservas@hsanmarcos.com** or call **+34 942 840 188** (or +34 618 99 50 52) with your booking name and dates. If you booked through an OTA like Booking.com, Expedia, Aladinia or Colectivia, cancel via that platform instead. For refundable rates, cancel free up to **3 days before arrival**, or **7 days** in peak season (1 Jul, 15 Sep) and national holiday weekends. Always request a written cancellation confirmation for your records.