Does Cloudflare charge a cancellation fee?

No. There's no cancellation or early-termination fee on the self-serve plans (Free, Pro at $25/mo, Business at $250/mo). You simply downgrade in the dashboard. Annual prepaid plans run until the end of the term you paid for — Cloudflare won't refund the unused months but also won't bill an extra fee. Enterprise contracts follow whatever exit terms are in your signed order form.

Can I get a refund from Cloudflare?

Cloudflare's terms don't promise a refund window, but billing support has a track record of issuing **goodwill refunds** for accidental upgrades, duplicate charges, or annual plans cancelled shortly after renewal. Open a ticket at **dash.cloudflare.com/support**, cite the charge date and ask explicitly for a refund to the original card. Card chargebacks should be a last resort — Cloudflare may suspend the account.

How do I cancel Cloudflare Pro?

In the dashboard, open the zone running Pro → **Plan** tab → **Change Plan** → select **Free** → confirm. The downgrade queues for the end of the current billing cycle, so you keep Pro features (image optimization, advanced WAF, mobile redirect) until then. No phone call or email is required. If you're billed annually, the credit balance is generally not refunded but you keep the plan until the year ends.

How do I cancel a Cloudflare domain registration?

Registrar fees are non-refundable once a domain is registered or renewed — that's an ICANN rule, not just Cloudflare's. To stop future charges, go to **Domain Registration → Manage → Auto-renew** and switch it off. The domain remains yours until expiry. To leave Cloudflare entirely, transfer the domain to another registrar (requires the auth code from the dashboard) at least 7 days before expiry.

What if Cloudflare keeps charging me after I cancelled?

First confirm the downgrade actually applied: dashboard → **Billing → Subscriptions** should show **Free** with no upcoming charges. If a charge still hit, open a ticket citing the transaction ID and ask for a refund. UK and EU users can also invoke consumer-rights chargeback through their card issuer; US users on credit cards have similar protection under the Fair Credit Billing Act. Don't chargeback before contacting support — Cloudflare may lock the account.

How do I cancel Cloudflare Workers Paid?

Workers Paid is a $5/month commitment plus usage. Cancel via dashboard → **Workers & Pages → Plans → Change plan → Free**. You'll revert to the free tier limits (100k requests/day) at the end of the billing cycle. Any usage-based add-ons (R2, KV, D1, Durable Objects) bill separately — you'll need to delete the resources or accept the per-unit charges to stop them.

REFUND GUIDE

How to Get a Cloudflare Refund After Renewal.

Here's what Cloudflare actually owes you, what their policy quietly says, and how to escalate — by country — if they ignore the request.

Last verified yesterday against Cloudflare’s own Terms · UK, US, and EU rights covered below

The short answer

Cloudflare's Self-Serve Subscription Agreement does not promise a refund window. Monthly and annual fees are generally non-refundable, though support can grant goodwill refunds for accidental upgrades or unused annual time. Enterprise contracts follow whatever the signed order form says. Downgrades take effect at the end of the current billing cycle, so you keep paid features until then.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Cloudflare, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Cloudflare actually says

“Subject to your compliance with this Agreement (including, without limitation, all payment obligations), Cloudflare hereby grants to you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable (except to Affiliates) right, to access and use the Services.”
— verbatim from Cloudflare’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Cloudflare charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Cloudflare made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Cloudflare’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Cloudflare for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Cloudflare subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Cloudflare can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Cloudflare is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Cloudflare has ~45 days to defend. Works regardless of where Cloudflare is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@cloudflare.com — the route yoink has verified actually gets read for Cloudflare.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Cloudflare team,

I'm writing to request a refund for my recent Cloudflare subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Cloudflare

Log in at **dash.cloudflare.com**, choose the website or product, click **Plan**, and select **Downgrade to Free** (or cancel the specific add-on under **Billing → Subscriptions**). Confirm with your password. The paid plan remains active until the end of the current billing cycle, after which you drop to Free with no further charges. Enterprise customers must contact their account manager — self-serve cancellation isn't available on contracted plans.