How do I cancel Cloudflare Pro?

In the dashboard go to **Billing → Subscriptions**, find the Pro subscription line and click **Cancel**, or open the domain's **Overview → Change Plan → Free**. Pro access continues until your next billing date, then the domain reverts to Free. If you paid annually ($240), the remainder of the year is forfeit, Cloudflare's policy is no refund for the unused portion.

Can I get a refund on my Cloudflare annual plan?

Officially, no. Multiple Community threads show support quoting section 4.3 and refusing prorated refunds on annual Pro/Business subscriptions. The realistic outcomes are: (1) **goodwill credit** if you cancelled within hours of accidental upgrade, ask explicitly; (2) **chargeback via your card issuer** under Section 75 (UK) or Reg E (US) if the upgrade was unauthorised; (3) nothing, and the remaining months are forfeit.

How do I cancel Cloudflare auto-renewal?

Cloudflare doesn't have a separate 'turn off auto-renew' toggle, cancelling the subscription **is** turning off auto-renewal. Go to **Billing → Subscriptions → Cancel**, or downgrade the plan to Free. Make the change **at least 24 hours before** your renewal date (billing runs in UTC, not your local time) to avoid being charged for the next period.

Can I pause my Cloudflare subscription instead of cancelling?

No pause option exists for Pro/Business. The closest equivalent is **downgrade to Free**, you keep DNS, SSL and CDN at no cost and can re-upgrade in one click later. For Workers/R2 etc. you can simply stop using the product (charges only apply to usage above the free tier). Enterprise contracts are governed by your signed MSA, not the self-serve terms.

Can I cancel Cloudflare via the app?

Cloudflare doesn't have a consumer mobile app for subscription management, cancellation happens through the web dashboard at **dash.cloudflare.com** only. The 1.1.1.1 mobile app is the free DNS resolver and has no billing tied to it. If you were charged via the App Store for the 1.1.1.1 WARP+ subscription, manage that in **iOS Settings → Apple ID → Subscriptions** (not in the Cloudflare dashboard).

What if Cloudflare keeps charging me after I cancelled?

Confirm in Billing → Subscriptions that **every** paid line item is cancelled, Cloudflare bills per-domain and per-product, so Pro, Argo, Image Optimization etc. each need cancelling separately. If charges continue, open a billing ticket citing the cancellation date and ask for a goodwill credit. If they refuse, dispute the charge with your card issuer (UK: Section 75 / chargeback; US: Reg E; EU: SEPA refund).

REFUND GUIDE

How to Get a Cloudflare Refund Despite "Non-Refundable".

Inside 0 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Cloudflare.

Last verified 16 Jun 2026 against Cloudflare’s own Terms · UK, US, and EU rights covered below

The short answer

Cloudflare's Self-Serve Subscription Agreement makes fees non-refundable. If you cancel a monthly Pro/Business plan you'll still be billed for the full month; if you cancel an annual plan you forfeit the remaining months. Service continues to the end of the paid period, then drops to Free. The terms allow Cloudflare to issue a goodwill 'Credit' at its sole discretion, worth asking for via a billing ticket, especially for an accidental upgrade or auto-renewal within 24 hours.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Cloudflare, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Cloudflare actually says

“FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term.”
, verbatim from Cloudflare’s terms

0-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Cloudflare refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Cloudflare’s own policy works on a 0-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Cloudflare charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Cloudflare made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Cloudflare has ~45 days to defend. Works regardless of where Cloudflare is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Cloudflare for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Cloudflare subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Cloudflare can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Cloudflare is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@cloudflare.com, the route yoink has verified actually gets read for Cloudflare.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Cloudflare team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Cloudflare

No, the Self-Serve Subscription Agreement states **'FEES ARE NONREFUNDABLE'** and you're billed in full for the term in which you cancel. Cloudflare may, at its sole discretion, issue an **account credit** for things like accidental upgrades, so it's worth opening a billing ticket asking for a goodwill credit (not a card refund). Credits can be applied to future monthly charges except domain registration.