How do I cancel my membership?

Cancel a paid My Best Buy Plus or Total membership by calling **1-888-237-8289** or online via your BestBuy.com account's Plans and Subscriptions page. Cancelling within the first 60 days of purchase or renewal earns a full refund (minus benefits already used); after that it's prorated. There's no cancellation fee, but there is no email cancellation route.

Can I get a prorated refund if I cancel Best Buy Total?

Yes. If you cancel after the first 60 days, you're entitled to a prorated refund based on the days remaining in your billing year, minus the value of any discounts, services or benefits already provided. For Total specifically, that prorated refund includes the portion of your fee that paid for protection-plan benefits, but Best Buy may deduct the cost of any repairs or replacements already provided during the term.

Is there a cancellation fee for Best Buy membership?

No. Best Buy does not charge a cancellation fee for Plus or Total memberships. The only financial consideration is the refund calculation: a full refund within the first 60 days (minus benefits already used) or a prorated refund afterward. The membership auto-renews yearly, so cancel before your renewal date to avoid the next charge.

What is Best Buy's return window?

Standard shoppers get **15 days** to return most items. **My Best Buy Plus and Total members get 60 days** on most products. **Activatable devices** (cell phones, cellular tablets, hotspots, cellular wearables) are limited to **14 days for everyone**, regardless of membership. Some categories carry a 15% restocking fee once opened, and items must be in like-new condition with all original packaging and accessories.

Does Best Buy have a customer service email?

Best Buy dropped email as a mainstream support channel years ago and pushes phone and live chat instead. An address `onlinesupport@bestbuy.com` circulates on third-party sites, but it's not reliably staffed for cancellations. To cancel a membership, call **1-888-237-8289** or use your online account. Email is best kept for creating a paper trail on refund disputes, not for actioning a cancellation.

Can I cancel my Best Buy membership online instead of calling?

Yes. You don't have to phone in. Log into your BestBuy.com account and manage your subscription on the **Plans and Subscriptions page (BestBuy.com/Services/PlanList)** to cancel there. This avoids the long phone hold times many customers report. The refund rules are the same whichever route you use: full refund within 60 days, prorated after.

What if Best Buy charged me for a renewal I didn't want?

If Best Buy auto-renewed your membership and you cancel within 60 days of that renewal charge, you're entitled to a full refund minus any benefits already used. Call **1-888-237-8289** or cancel online and request the refund. If the rep won't help, escalate above them, file a BBB complaint, or dispute the charge with your card issuer (memberships bought on the My Best Buy Credit Card are issued by Citibank).

Can I return a phone or activatable device to Best Buy?

Yes, but activatable devices have a strict **14-day** return window for all customers (Verizon devices get 30 days), and membership does not extend it. You're responsible for cancelling any carrier service contract and covering carrier charges. You can return the device in-store and ask staff to cancel service at the same time, or call Best Buy Mobile at **1-877-702-2211** (6 AM, midnight CT) for mail-return instructions. Remove all data and unlink cloud accounts first.

REFUND GUIDE

How to Get a Best Buy Refund in the 60-Day Window.

Inside 60 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Best Buy.

Last verified 10 Aug 2026 against Best Buy’s own Terms · UK, US, and EU rights covered below

The short answer

For paid memberships (Plus and Total), cancel within the first 60 days of purchase or renewal for a full refund, minus the value of any discounts, services or benefits you've already used. After 60 days you get a prorated refund based on the days remaining in the billing year. For Total, that prorated refund includes the protection-plan portion, minus any repair or replacement costs already incurred. Product returns are separate: standard shoppers get 15 days, Plus/Total members get 60 days, and activatable devices are limited to 14 days for everyone.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Best Buy, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Best Buy actually says

“If you cancel within the first 60 days of the initial purchase, or any renewal term, you will be entitled to receive a refund for the full value of the amount paid for your yearly membership minus the value of any membership discounts, services or benefits already provided during the then-current term.”
, verbatim from Best Buy’s terms

60-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Best Buy refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Best Buy’s own policy works on a 60-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Best Buy charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Best Buy made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Best Buy has ~45 days to defend. Works regardless of where Best Buy is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Best Buy can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Best Buy is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use onlinesupport@bestbuy.com, the route yoink has verified actually gets read for Best Buy.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Best Buy team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Best Buy

You can cancel two ways: call **1-888-BEST BUY (1-888-237-8289)** or manage it online on your account's **Plans and Subscriptions page (BestBuy.com/Services/PlanList)**. A Total membership can't be *returned*, but it can be cancelled. Cancel before your yearly renewal date to avoid being charged again ($199.99 plus tax). Depending on timing you'll get a full refund (within 60 days) or a prorated one. Best Buy does not accept cancellations by email.