What is Berluti's return policy?

You have **14 calendar days from the delivery date** to return an online order for a refund. Items must be new, unworn, in their original packaging with all accessories, tags, the receipt, return slip and intact security tag. Worn, used, altered or damaged items will be refused. Personalised/bespoke products and items bought in-store are excluded. Original shipping fees are not refunded.

How long does a Berluti refund take?

Once Berluti receives your return and the Quality Department validates it, **US refunds are processed within 14 days** and **international refunds within 30 days at the latest**. The refund is credited to the original card or PayPal account in the original currency. Your bank may add a few additional days before the credit appears. In-store drop-offs add ~10 days because e-commerce associates process them after receipt.

Can I cancel a Berluti bespoke or personalised order?

Personalised and bespoke products are **excluded from the right of withdrawal** under Berluti's General Sales Conditions — once production starts you cannot cancel for a refund. If you notify customer service *before* work begins (ideally within hours of placing the order, in writing to contact@berluti.com), they may agree to cancel as a goodwill gesture. Damaged or defective bespoke items must be reported within 10 days of delivery.

Does Berluti charge a cancellation or restocking fee?

No — Berluti does not advertise any restocking or cancellation fee for online returns made within the 14-day window. Return shipping via the supplied DHL label is free of charge. The only sum you won't recover is the **original outbound shipping fee** (and any premium delivery upgrade you chose), which is explicitly non-refundable per the terms.

Can I return a Berluti item to a store instead of shipping it back?

Yes — online orders can be dropped at a Berluti boutique **in the same country the order was shipped to**. Bring the item new and unworn in its original packaging with the return document. The boutique cannot credit your card on the spot; instead, the e-commerce team processes the refund within ~10 days after the Quality Department validates the item. You'll get an email confirming acceptance.

What if Berluti refuses my return?

Berluti reserves the right to refuse items deemed worn, used, altered or damaged. If you disagree, email **contact@berluti.com** requesting the Quality Department's inspection report and dated photos. EU and UK customers can invoke the Consumer Rights Directive / Consumer Contracts Regulations 2013, which give 14 days to withdraw regardless. As a final step, raise a chargeback with your card issuer (Section 75 in the UK) citing failure to honour stated terms.

Can I exchange a Berluti product I bought online?

No. Berluti **does not exchange products purchased online** — the terms state this explicitly. Your only option is to return the original item for a refund within 14 days of delivery and place a new order for the size, colour or style you want. In some countries (e.g. Asia/Oceania and the London Conduit and Cadogan stores), boutiques can assist with an in-store exchange, but berluti.com itself only refunds.

REFUND GUIDE

How to Get a Berluti Refund After Delivery.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Berluti.

Last verified today against Berluti’s own Terms · UK, US, and EU rights covered below

The short answer

Berluti accepts returns of online orders within 14 calendar days of delivery, with free DHL return shipping. Items must be new, unworn and in their original packaging with all tags, the return slip and an intact security tag — worn, used or altered items are refused. Once your return is received and validated by the Quality Department, refunds are processed within 14 days (US) or up to 30 days (international) to the original payment method. Personalised/bespoke products and items bought in-store are excluded.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Berluti, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Berluti actually says

“You may return any item(s) up to fourteen (14) days from the delivery date of your order. Return shipping is free. For online orders, Berluti will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories.”
— verbatim from Berluti’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Berluti charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Berluti made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Berluti’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Berluti for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Berluti subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Berluti can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Berluti is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Berluti has ~45 days to defend. Works regardless of where Berluti is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use contact@berluti.com — the route yoink has verified actually gets read for Berluti.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Berluti team,

I'm writing to request a refund for my recent Berluti subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Berluti

Log into your berluti.com account, open **Orders and Returns**, and request a return within 14 days of delivery. Print the pre-paid DHL label, repack the item new and unworn with all tags, the security tag and the return slip, then drop the parcel with DHL. Express return shipping is free. You can also drop the parcel at a Berluti boutique in the original shipping country, but you won't be refunded on the spot. If you need help, email **contact@berluti.com**.