What is Berluti's return policy?

You have **14 calendar days from the delivery date** to return an online order for a refund. Items must be new, unworn, in their original packaging with all accessories, tags, the receipt, return slip and intact security tag. Worn, used, altered or damaged items will be refused. Personalised/bespoke products and items bought in-store are excluded. Original shipping fees are not refunded.

Can I cancel a Berluti bespoke or personalised order?

Personalised and bespoke products are **excluded from the right of withdrawal** under Berluti's General Sales Conditions, once production starts you cannot cancel for a refund. If you notify customer service *before* work begins (ideally within hours of placing the order, in writing to contact@berluti.com), they may agree to cancel as a goodwill gesture. Damaged or defective bespoke items must be reported within 10 days of delivery.

Does Berluti charge a cancellation or restocking fee?

No, Berluti does not advertise any restocking or cancellation fee for online returns made within the 14-day window. Return shipping via the supplied DHL label is free of charge. The only sum you won't recover is the **original outbound shipping fee** (and any premium delivery upgrade you chose), which is explicitly non-refundable per the terms.

Can I return a Berluti item to a store instead of shipping it back?

Yes, online orders can be dropped at a Berluti boutique **in the same country the order was shipped to**. Bring the item new and unworn in its original packaging with the return document. The boutique cannot credit your card on the spot; instead, the e-commerce team processes the refund within ~10 days after the Quality Department validates the item. You'll get an email confirming acceptance.

What if Berluti refuses my return?

Berluti reserves the right to refuse items deemed worn, used, altered or damaged. If you disagree, email **contact@berluti.com** requesting the Quality Department's inspection report and dated photos. EU and UK customers can invoke the Consumer Rights Directive / Consumer Contracts Regulations 2013, which give 14 days to withdraw regardless. As a final step, raise a chargeback with your card issuer (Section 75 in the UK) citing failure to honour stated terms.

Can I exchange a Berluti product I bought online?

No. Berluti **does not exchange products purchased online**, the terms state this explicitly. Your only option is to return the original item for a refund within 14 days of delivery and place a new order for the size, colour or style you want. In some countries (e.g. Asia/Oceania and the London Conduit and Cadogan stores), boutiques can assist with an in-store exchange, but berluti.com itself only refunds.

REFUND GUIDE

How to Get a Berluti Refund After Delivery.

Q: How long does a Berluti refund take?

Once Berluti receives your return and the Quality Department validates it, **US refunds are processed within 14 days** and **international refunds within 30 days at the latest**. The refund is credited to the original card or PayPal account in the original currency. Your bank may add a few additional days before the credit appears. In-store drop-offs add ~10 days because e-commerce associates process them after receipt.

Berluti refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 29 Jun 2026 against Berluti’s own Terms · UK, US, and EU rights covered below

The short answer

Berluti accepts returns of online orders within 14 calendar days of delivery, with free DHL return shipping. Items must be new, unworn and in their original packaging with all tags, the return slip and an intact security tag, worn, used or altered items are refused. Once your return is received and validated by the Quality Department, refunds are processed within 14 days (US) or up to 30 days (international) to the original payment method. Personalised/bespoke products and items bought in-store are excluded.

Or let yoink chase the refund.

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What Berluti actually says

“You may return any item(s) up to fourteen (14) days from the delivery date of your order. Return shipping is free. For online orders, Berluti will refund the entire amount of the order when the item is returned new and unworn, with its original packaging and accessories.”
, verbatim from Berluti’s terms

14-day cancellation windowPro-rata refund: no

How long does a Berluti refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Berluti’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Berluti charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Berluti has ~45 days to defend. Works regardless of where Berluti is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Berluti for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Berluti subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Berluti can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Berluti is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Berluti refund email

Email the right address
Use contact@berluti.com, the route yoink has verified actually gets read for Berluti.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Berluti team,

I'm requesting a refund for my Berluti order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Berluti

Log into your berluti.com account, open **Orders and Returns**, and request a return within 14 days of delivery. Print the pre-paid DHL label, repack the item new and unworn with all tags, the security tag and the return slip, then drop the parcel with DHL. Express return shipping is free. You can also drop the parcel at a Berluti boutique in the original shipping country, but you won't be refunded on the spot. If you need help, email **contact@berluti.com**.