Yes, but only for orders that were cancelled or never validated. Banxa's position is that once a coin is sent it cannot be refunded or recovered, because on-chain transfers are irrevocable. If you were charged (or a card pre-authorisation was taken) and the order was **not** VALIDATED, Banxa says you are entitled to a refund and that it begins processing refunds on all cancelled orders without you contacting it. In practice, quote your order reference and the email/name used on the order, and keep the card statement line as evidence, bank-transfer refunds are handled manually and need chasing.

My transaction didn't go through but I got charged. Will I be refunded?

Banxa says yes automatically: if the order is not validated and no coins are sent, funds are returned to the original bank account or card, and you should allow **7-10 business days** for the authorisation hold or refund to show. Newer guidance says refunds typically take 10 business days, with credit-card refunds up to 28 days depending on your provider. If you pass that, Banxa's own advice is to ask your financial institution, but first ask Banxa for written confirmation of the cancellation or refund, which it says it can provide, and for the reference your bank needs to trace it.

I asked for a refund and it's been more than 10 business days. What do I do?

Banxa's answer is that it reverses charges and processes refunds when an order fails or a refund is requested, and that delays past 10 days are usually your bank updating the statement, so it tells you to contact your financial institution. Do both at once. Ask Banxa in writing for the refund date and trace reference, and escalate the ticket into a formal complaint, which commits Banxa to a 10-business-day resolution or a documented request for more information (the EU entity: acknowledgement in 5 business days, full response within 40, max 45). Then open a card chargeback in parallel.

Is there a Banxa cancellation fee?

No, there is no subscription and no documented cancellation or exit fee. What you can lose is the fee stack already applied to the order: on card and Apple Pay buys Banxa charges a **1.99% processing fee** plus a network fee, and a spread built into the quoted price (typically 2-4% platform spread, plus 0-1% partner spread and a €0-1 recovery spread). Non-card buys and sells carry no processing fee. For a genuinely cancelled or unvalidated order the whole amount should come back; if only part returns, ask for a line-by-line breakdown of what was retained and why.

Does Banxa have a free trial or subscription I need to cancel?

No. Banxa is a crypto on/off-ramp payment processor embedded in wallets and exchanges, there is no free trial, no membership and no recurring billing to switch off, and nothing in its pricing or support documentation describes an auto-renewing plan. If you are seeing repeat Banxa charges on a card statement, they are separate one-off orders, not a subscription renewal, so the fix is to dispute the individual charges with Banxa and your bank and to remove the saved card from the wallet or exchange that referred you rather than hunting for a cancel button.

I've been charged multiple times, how do I get a refund?

Treat it as duplicate orders, not one subscription charge. List every charge, date, amount, last four digits and each Banxa Order Reference, in a single ticket to support@banxa.com so support can match them against orders; Banxa asks for the order reference or the email/full name used on the order before it can investigate. Any duplicate order that was not validated should be refunded automatically to the original card. Remember card purchases start as a pre-authorisation, so some lines may be holds that drop off rather than settled charges, ask Banxa to confirm which is which in writing.

What if Banxa ignores my cancellation or refund request?

Escalate off the support queue. Ask explicitly for your ticket to be treated as a **formal complaint**, Banxa commits to reviewing and either resolving within 10 business days or requesting further documents in that time, and the outcome must be communicated in writing. Complaints against the European entity can go by email or by post to EU Internet Ventures B.V., Nieuwezijds Voorburgwal 162, 1012 SJ Amsterdam, with acknowledgement in 5 business days and a full response within 40 (up to 45). At the same time open a card chargeback or unauthorised-payment claim, several reviewers report the bank dispute moving faster than Banxa did.

Can I cancel a Banxa order by phone?

Realistically, no. Banxa's help centre routes everything to support.banxa.com and its terms say written notices must be sent to support@banxa.com; consumer directories list regional numbers, but reviewers report calls that reach only a recording telling complainants to email, and one BBB complainant said they could never speak to a person. Since an order becomes final roughly 20 minutes after payment validation, a phone queue is the wrong tool anyway. Send the written request immediately with the order reference, then use phone or complaints channels only as follow-up pressure on a refund that has stalled.

Can I get my money back if I was scammed into buying crypto through Banxa?

Banxa's standard reply is that it cannot reverse the transfer: its terms require you to own the destination wallet, and it states crypto transactions are irreversible, so it directs victims to their bank and local authorities while offering to share information with investigators. That is not the end of the road, report it to your card issuer or bank as an unauthorised/fraud-induced payment straight away, get the police or fraud-reporting reference, and ask Banxa in writing to preserve the order, wallet address and KYC records for the investigation. Speed matters more than argument here.

Why is my Banxa order stuck pending, can I cancel and buy elsewhere?

Pending usually means verification, source-of-funds checks or a payment/amount mismatch, and reviewers report first-time orders being held after payment. You have leverage while it is still pending: ask support to either fulfil it now at the quoted price or cancel it with a full refund, Banxa already offers exactly that choice in its pricing FAQ when it cannot honour a quoted price. If you cancel, expect the funds back to the original card or account in about 10 business days (cards up to 28), so don't count on recycling the same money into another purchase immediately.

Will I lose access to my crypto or account if I stop using Banxa?

No, Banxa is a ramp, not a custodian of your holdings: purchased crypto is sent to the wallet you nominated, so it stays with you and your wallet provider whether or not you use Banxa again. What you can lose is the transaction history, invoices and KYC records tied to your Banxa account, which matter for tax and for any live dispute. Before you walk away, download or screenshot order confirmations, receipts and any tax invoice, and keep the order references, you will need them if a refund or complaint is still open.

REFUND GUIDE

How to Get a Banxa Refund on a Failed Order.

Banxa refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified yesterday against Banxa’s own Terms · UK, US, and EU rights covered below

The short answer

Banxa sells one-off crypto purchase/sale orders, not a subscription, so there is no billing cycle or cancellation fee, the only refundable charge type is an order that was cancelled or never validated. For those failed BUY orders Banxa says refunds start automatically without you contacting them: card pre-authorisations are released, and funds typically land in about 10 business days, with credit-card refunds sometimes taking up to 28 days depending on the issuer. Bank-transfer/cash payments are refunded manually by the support team, so those are the ones worth chasing with your order reference. Completed orders where crypto was actually delivered to your wallet are not refundable at all, Banxa treats on-chain transfers as irrevocable, including in scam cases, where it points you to your bank and the police instead.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Banxa, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Banxa actually says

“If however, you have tried to create an order and have been charged (the balance appears to have been deducted from your bank account/card) but for some reason, the order is not VALIDATED (and therefore no coins have been sent), you are entitled to a refund.”
, verbatim from Banxa’s terms

Pro-rata refund: no

How long does a Banxa refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Banxa is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Banxa has ~45 days to defend. Works regardless of where Banxa is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Banxa charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Banxa for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Banxa subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Banxa can’t ignore.

The Banxa refund email

Email the right address
Use support@banxa.com, the route yoink has verified actually gets read for Banxa.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Banxa team,

I'm requesting a refund for my Banxa order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Banxa

Only while it is still pending. Banxa's help centre says finalised transaction orders cannot be cancelled, and that payment validation typically completes **within about 20 minutes** of you submitting the order, after that the transaction is treated as final. So if you have just realised the amount, wallet address or coin is wrong, raise a ticket at support.banxa.com (or email support@banxa.com) in the same minute, with the Banxa Order Reference in the subject line. If validation has already gone through and coins were sent, cancellation is off the table and your route becomes a refund claim or a bank dispute.