Why was I charged after cancelling BandLab?

Two common causes: (1) you cancelled on the wrong platform (e.g. tried in-app when you subscribed via Paddle on the web) so the cancel never registered, or (2) you cancelled inside the 24-hour cutoff before renewal and the next cycle was already queued. If neither applies, this is a **billing error** — email help@bandlab.com within 48 hours with your cancellation confirmation and the charge date. If the charge is via App Store/Play Store, request the refund at reportaproblem.apple.com or in Play's order history.

Does BandLab have a cancellation fee?

No cancellation fee. You can cancel at any time from Membership Settings and there is no exit charge. But BandLab does **not** prorate — if you paid annually, cancelling mid-year gives you no partial refund; you keep access until the annual period ends. Time your cancel for shortly after you decide, and set a calendar reminder 24 hours before the next annual renewal, especially because Pro renews at $149 (up from $99) and Max at $299 (up from $199).

How do I cancel BandLab on iPhone?

Open **Settings** on your iPhone, tap your **Apple ID name** at the top, tap **Subscriptions**, select **BandLab – Music Making Studio**, then tap **Cancel Subscription** and confirm. You'll keep access until the current period ends. To also request a refund for a recent charge, go to reportaproblem.apple.com, sign in, find the BandLab charge and select 'Report a Problem' — Apple, not BandLab, decides these refunds.

How do I cancel BandLab on Android?

Open the **Play Store** app → tap your profile picture → **Payments & subscriptions → Subscriptions** → tap **BandLab – Music Making Studio** → **Cancel Subscription**. For a refund, go to Payments & subscriptions → Budget & order history, tap the charge, and select 'Request a refund' — state the subscription was unused or the charge was erroneous.

What if BandLab ignores my cancellation or refund request?

First, escalate in-thread: reply to your ticket asking for a supervisor review and cite the terms clause allowing discretionary refunds. If still ignored: (1) if you paid via **credit or debit card**, dispute the charge with your bank as an unauthorised recurring charge; (2) UK users can invoke **Section 75** for card payments over £100; (3) if you paid via App Store/Play, request the refund via Apple/Google directly — they overrule BandLab on their transactions.

REFUND GUIDE

How to Get a BandLab Refund Within 48 Hours.

Inside 2 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for BandLab.

Last verified today against BandLab’s own Terms · UK, US, and EU rights covered below

The short answer

BandLab treats Membership fees as non-refundable. The only official carve-out is a verified billing error (duplicate charge, malfunction, charge after cancellation) reported within 48 hours of the charge. Forgetting to cancel before renewal, losing interest, or missing a sale are explicitly listed as non-refundable. App Store and Google Play purchases are handled by Apple/Google, not BandLab — request the refund there.

Or let yoink chase the refund.

30 seconds to set up. yoink emails BandLab, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What BandLab actually says

“There will be no refunds for the Membership Fee that has been paid, and no credits for partially used Membership periods. BandLab reserves the right, however, to issue refunds or credits at its sole discretion.”
— verbatim from BandLab’s terms

2-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a BandLab charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If BandLab made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document BandLab’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with BandLab for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any BandLab subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail BandLab can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If BandLab is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, BandLab has ~45 days to defend. Works regardless of where BandLab is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use help@bandlab.com — the route yoink has verified actually gets read for BandLab.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi BandLab team,

I'm writing to request a refund for my recent BandLab subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for BandLab

Officially, no. BandLab's policy states refunds are only issued for **verified billing errors** (duplicate charges, malfunctions, charges after a valid cancel), and 'forgot to cancel before the renewal date' is explicitly listed as *not* a valid reason. That said, refunds may be considered case-by-case if you contact them **within 48 hours** of the charge. Email help@bandlab.com with the subject 'Refund Request — Billing Error' and cite your cancellation timestamp.