Does the money-back guarantee apply to subscriptions?

No, not to refills. Auri's **60-day money-back guarantee** covers first-time purchases only, and refunds what you paid on your first order minus shipping. Recurring Subscribe & Save orders can be returned only if they're **unopened**, and you pay the return shipping. If your first order was a subscription, you can still claim the guarantee on that first shipment. Cancel the subscription in the same email so no more refills are generated.

What if I forgot to cancel and my order has already shipped?

Email **hello@tryauri.com** right away. Auri says it will try to stop the shipment, but once a refill is fulfilled it won't refund it. Your remaining option is to return the refill **unopened** at your own cost. Ask for a return label in the same email. Also ask Auri to cancel the subscription itself so the next 4-week refill isn't generated. Auri sends a reminder email 3 days before each shipment, so watch your inbox (and spam folder) for it.

When do I need to cancel to avoid being charged?

Auri says to cancel **before your next recurring order is generated**. Once an order is processed, it ships automatically. Gummy subscriptions refill every 4 weeks, and Auri emails a reminder 3 days before each shipment. Treat that reminder as your deadline. Email hello@tryauri.com, or cancel in the Manage Subscription portal, as soon as it arrives. Support only works weekdays 9 to 5 CST, so don't leave it until a weekend just before your renewal.

How long does it take to receive a refund?

Auri says that once a return is processed, refunds usually take **5 to 7 business days** to show up on your original payment method. Your bank or card issuer may take longer to post it. For a first-order money-back claim, email **hello@tryauri.com** within 60 days. You need to request the return first, because items sent back without a return request won't be accepted. Damaged items are replaced without needing a return.

Is there a cancellation fee to cancel Auri?

None of Auri's pages mention a cancellation fee. The product page advertises **no contract** and says you can cancel with ease. The real cost risk is timing. If you cancel after a recurring order has been generated, it still ships, and Auri won't refund a fulfilled refill. You'd have to return it unopened at your own shipping cost. Cancel before the 3-day reminder window closes.

What if Auri ignores my cancellation request?

First, check that you emailed **hello@tryauri.com** from the address on your order. Auri has told reviewers it found no email from them or couldn't locate their account. Re-send it with your name, order number and shipping address, and keep the sent copy. If another refill is charged after you've clearly asked to cancel, reply to the same thread with a refund request. If that fails, dispute the charge with your card issuer, using your dated cancellation email as evidence.

REFUND GUIDE

How to Get a Auri Nutrition Refund.

Inside 60 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Auri Nutrition.

Last verified today against Auri Nutrition’s own Terms · UK, US, and EU rights covered below

The short answer

FIRST ORDERS of Auri gummies or elixirs come with a 60-day money-back guarantee. Email hello@tryauri.com or use the returns portal, and Auri promises to refund what you paid minus shipping. Auri covers return shipping for unopened first-order products. SUBSCRIBE & SAVE REFILLS are not covered by the guarantee. Once a refill is processed it ships automatically, and Auri says it won't refund a fulfilled refill. The only option for a refill is returning it unopened at your own cost. Approved refunds take 5 to 7 business days to reach your original payment method. Damaged items are replaced without needing a return.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Auri Nutrition, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Auri Nutrition actually says

“If your subscription order has been processed, email us at hello@tryauri.com as soon as possible. We will do our best to stop the shipment, but if it’s already fulfilled, we cannot issue a refund.”
, verbatim from Auri Nutrition’s terms

60-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Auri Nutrition refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Auri Nutrition’s own policy works on a 60-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Auri Nutrition charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Auri Nutrition made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Auri Nutrition has ~45 days to defend. Works regardless of where Auri Nutrition is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Auri Nutrition can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Auri Nutrition is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use hello@tryauri.com, the route yoink has verified actually gets read for Auri Nutrition.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Auri Nutrition team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Auri Nutrition

Auri says it doesn't offer phone support at this time. The fastest routes are the contact form at tryauri.com/pages/contact or an email to **hello@tryauri.com**. Support works Monday to Friday, 9 AM, 5 PM CST, and usually replies within one business day. During busy periods or holidays it can take up to 48 hours. Because there's no phone line, an email gives you the best written record of your cancellation or refund request.

Cancelling rather than claiming money back? See the Auri Nutrition cancellation guide. For every other support channel, the Auri Nutrition contact guide.