Can I get a refund from 3RD ERA UNIVERSE LTD after cancelling?

Yes, in two main cases: (1) inside a statutory cooling-off window from when you first subscribed (14 days in the UK and EU; US auto-renewal laws vary by state), and (2) if you can show a service breach (downtime, undelivered feature, mis-advertised plan). Outside those, 3RD ERA UNIVERSE LTD's policy applies, sometimes pro-rata, sometimes nothing. A card-issuer chargeback remains the backstop everywhere.

What if they ignore my refund request?

Wait 14 days from the first email. If no reply, dispute the charge with your card issuer, "services not provided" and "subscription not cancelled" are valid chargeback reason codes on every major card network, and your bank pursues it, not you. The regional rights section above lists the stronger local escalation routes where they exist.

Will my account be deleted if I get a refund?

No, a refund and an account closure are separate. The refund returns the money for the disputed charge; your account stays live (often downgraded to a free tier). If you also want the account deleted, request that explicitly in the same email so it's handled in one round.

REFUND GUIDE

How to Get a 3RD ERA UNIVERSE LTD Refund.

Here's what 3RD ERA UNIVERSE LTD actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified 1 Jul 2026 against 3RD ERA UNIVERSE LTD’s own Terms · UK, US, and EU rights covered below

The short answer

No refund policy could be located on 3rderauniverse.com or via web search. UK-registered limited companies selling to consumers online are generally bound by the Consumer Contracts Regulations, which give a 14-day cooling-off right for most goods, but the brand's own stated policy is unknown. Check the order confirmation email for any refund terms and, if none, request a refund in writing citing your statutory rights.

Or let yoink chase the refund.

30 seconds to set up. yoink emails 3RD ERA UNIVERSE LTD, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

3RD ERA UNIVERSE LTD’s refund policy

3RD ERA UNIVERSE LTD’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a 3RD ERA UNIVERSE LTD refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, 3RD ERA UNIVERSE LTD has ~45 days to defend. Works regardless of where 3RD ERA UNIVERSE LTD is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a 3RD ERA UNIVERSE LTD charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with 3RD ERA UNIVERSE LTD for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any 3RD ERA UNIVERSE LTD subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail 3RD ERA UNIVERSE LTD can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If 3RD ERA UNIVERSE LTD is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@3rderauniverse.com, the route yoink has verified actually gets read for 3RD ERA UNIVERSE LTD.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi 3RD ERA UNIVERSE LTD team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for 3RD ERA UNIVERSE LTD

3RD ERA UNIVERSE LTD typically processes refunds within 7-14 working days once approved, back to the original payment method. Card refunds show up faster than bank-transfer refunds. If you don't see it in 14 days, follow up by reply on the same email thread, your card issuer can also confirm whether the funds have been requested back.

Cancelling rather than claiming money back? See the 3RD ERA UNIVERSE LTD cancellation guide. For every other support channel, the 3RD ERA UNIVERSE LTD contact guide.