How do I cancel Zeely before I get charged?

Cancel before the trial's end date, not on it. Zeely's trials are discounted paid trials that auto-convert to the plan you selected at signup, reviewers repeatedly report a trial rolling into **Growth at $79.95/month**. Open **Manage subscription** and check the renewal date shown next to your plan, then cancel at least a day earlier so a retry or timezone difference can't catch you. Zeely's policy also says it uses several charging retries after a failed payment, so a declined card is not a cancellation. Keep the confirmation screen and the cancellation email.

Can I cancel Zeely subscription anytime?

Yes, the Terms say you can cancel at any time before the next subscription period starts, and your plan stays active until the expiration date displayed in your account. What cancelling does **not** do is refund the period you're currently in; there's no pro-rata credit for unused days or credits. Cancelling also ends paid-plan functionality once the period expires, and unused credits don't carry over. You can resubscribe later with the same account. If the in-app flow only offers you a *downgrade*, that is not a cancellation, keep scrolling or email `support@zeely.app`.

Does Zeely give refunds?

Not automatically. The Subscription & Refund Policy states that except where stated or required by law, your payment is nonrefundable. Two carve-outs exist: legally required refunds for residents of certain US states, and discretionary refunds granted case-by-case, requests must land within about 120 days of a card payment or 180 days of a PayPal payment. Email `support@zeely.app` describing the charge, the date and why a refund is warranted; Zeely says it needs at least 48 hours for an initial decision. In published complaint responses it has issued full refunds of $19.95 and $39.95, so asking plainly and persistently works.

I signed up for a free trial and I forgot to cancel during the 7 day free trial so I got charged

This is the single most common Zeely complaint across the App Store, Trustpilot and the BBB. Act fast: cancel first (app or `app.zeely.ai`), then email `support@zeely.app` with the account email, the charge amount and date, and the line "I did not use the paid plan after the trial converted; please refund in full." If the charge came via Apple, request it through Apple's **Report a Problem** page, Zeely says it cannot reverse App Store transactions. Zeely has refunded converted trial charges in full when users escalated, including through public review replies to `trust@zeely.app`.

Why has my subscription auto-renewed?

Zeely subscriptions renew automatically at the end of every billing cycle until you cancel, the policy is explicit that your payment method is charged on each renewal date. Three things catch people out: deleting the app doesn't cancel anything; downgrading keeps the subscription alive; and a trial converts to the full plan price (frequently $79.95/month Growth, listed at $149.95) rather than ending. Zeely also runs multiple charging retries after a failed payment, so a declined card can still be billed later in the period. Check your renewal date under **Subscription & payments**.

Why did my subscription renewal cost more?

Almost always because the introductory trial price ended. Zeely's entry point is a discounted paid trial (users report $19.95, $29.95 and $49.95 versions) that converts to the standard plan rate, Starter $29.95, Plus $49.95, Growth $79.95 per month, against listed prices of $49.95/$89.95/$149.95. Two separate charges can also appear: the subscription itself and your Meta advertising budget, plus a service fee of up to 12% on ad spend (halved to 6% with the $39.95/year Booster). Check whether the second line is actually ad budget before disputing it as a duplicate.

Is there a Zeely cancellation fee?

No cancellation or exit fee appears anywhere in Zeely's Subscription & Refund Policy or Terms, you simply stop at the end of the paid period. The real cost is the lack of pro-rata: cancel the day after a renewal and you forfeit that month unless Zeely grants a discretionary refund. Watch for charges that aren't the subscription: the $39.95/year Booster add-on, your Meta ad budget, and the service fee of up to 12% on ad spend. Those are billed separately and the Terms treat campaign-related payments as generally non-refundable.

What if Zeely keeps charging me after I cancelled?

Several Trustpilot and BBB users report post-cancellation charges and say they resorted to locking the card or filing chargebacks. Do this in order: (1) re-check whether the subscription is Apple-billed, if so, cancel in Apple ID settings; (2) email `support@zeely.app` and `trust@zeely.app` from the account email with screenshots of the cancellation confirmation and every charge, asking for written confirmation of the cancellation date plus a refund of charges after it; (3) if there's no resolution, dispute the charges with your bank or PayPal and revoke the recurring payment authority there. Keep the thread in one chain as evidence.

Can I pause or downgrade Zeely instead of cancelling?

There's no documented pause feature, but a plan change is built into the same flow: **Manage subscription → Change plan** lets you move down to a cheaper tier (Starter $29.95 or Plus $49.95). Zeely's own complaint responses show it offering a downgrade to Starter as a retention alternative to a refund. Be clear about which you want, reviewers complain that the cancel path pushes downgrade so hard they believed they had cancelled when they hadn't. If you intend to leave, finish on the confirmation screen that says the subscription is cancelled, not on a plan-change screen.

Can I cancel Zeely by email, and what should the email say?

Yes, the policy lists "Contact customer service at: support@zeely.app" as an official cancellation route, and it even publishes a template for California residents with the subject line **California Resident Subscription Cancellation Request**. Use subject "Subscription Cancellation Request, [your account email]". In the body: state that you are cancelling effective immediately, give the account email and the last four digits or date of the charge (Zeely says it cannot act on a subscription it can't identify), and ask for written confirmation of the effective cancellation date. Add a separate paragraph for any refund request.

REFUND GUIDE

How to Get a Zeely Refund After the Trial Charge.

Inside 120 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Zeely.

Last verified today against Zeely’s own Terms · UK, US, and EU rights covered below

The short answer

Zeely SUBSCRIPTION fees (Starter/Plus/Growth and the trial charge) are nonrefundable by default: cancelling stops the next renewal but does not refund the period you're already in, and access simply runs to the shown expiration date. Two exceptions exist, legally required refunds for residents of certain US states, and discretionary 'optional' refunds, which must be requested within roughly 120 days of a card payment or 180 days of a PayPal payment by emailing support@zeely.app; Zeely says it needs at least 48 hours to assess each request. ADVERTISING BUDGET and the service fee of up to 12% on Meta ad spend are separate charges from your subscription and are treated as generally non-refundable. Anything bought through the Apple App Store (including app-store trials and the Booster add-on when purchased in-app) is refunded only by Apple, Zeely says it has no technical authority to reverse those transactions.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Zeely, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Zeely actually says

“EXCEPT AS OTHERWISE STATED HEREIN OR REQUIRED BY APPLICABLE LAW, YOUR PAYMENT IS NONREFUNDABLE.”
, verbatim from Zeely’s terms

120-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Zeely refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Zeely’s own policy works on a 120-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Zeely charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Zeely made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Zeely has ~45 days to defend. Works regardless of where Zeely is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Zeely subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Zeely can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Zeely is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@zeely.app, the route yoink has verified actually gets read for Zeely.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Zeely team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Zeely

Two routes, depending on how you paid. **In the app:** tap the green button showing your current plan (top-right of the home screen) → **Manage subscription** → scroll to **Cancel subscription** → pick a reason → confirm with *I still want to cancel*. **On the web:** log in at `https://app.zeely.ai/`, open your profile menu, go to **Subscription & payments**, click the arrow on your current plan and choose **Cancel subscription**. Zeely's Subscription & Refund Policy also names `support@zeely.app` as a valid cancellation channel. If you bought through the Apple App Store, cancel in your Apple ID subscription settings instead.