What will I need to do on the day of moving out?

Youston's FAQ says you must **leave by 12:00 on the last day** of your agreement and leave the apartment **clean and tidy**. Staff inspect the room, and any damage to the premises or missing inventory is **taken out of your deposit**. To protect your refund, take dated photos and video of every room, hand back all keys and access cards, and email reception at hello@youston.lt with your move-out time and the bank details for the deposit return.

Is there a cancellation fee to leave Youston early?

There's no fixed 'cancellation fee' published. Instead, Youston's agreements include a **contractual termination penalty** if you leave before the agreed end date. The amount is set in your individual contract, not on the website. Before you pay, ask reception (**hello@youston.lt**) to quote the clause and the exact figure in writing. Separately, the **apartment-cleaning fee** in your agreement is taken from your deposit at move-out.

How do I cancel a Youston booking made on Booking.com or Airbnb?

Short stays at Youston's Vilnius buildings are also sold on **Booking.com and Airbnb**, and those bookings follow **the platform's cancellation rules**. Booking.com notes that the cancellation and prepayment rules **vary by accommodation type and rate**, and it takes payment on the property's behalf. Cancel from your booking in the platform's app or website, and claim any refund there. If you need the property's agreement for a goodwill refund, message Youston through the platform so there's a record.

What if Youston doesn't return my deposit?

Start by emailing **hello@youston.lt** (copy **info@youston.lt**) with your move-out date, room, bank details and your move-out photos. Ask for the deposit back or an **itemised list of deductions**. Youston's own policy only allows deductions for the cleaning fee in your agreement and documented damage, so quote that back to them. If you don't hear back, follow up in writing with a firm deadline. Keep every email, because a written record is what wins deposit disputes.

Can I get a refund of unused rent if I leave Youston early?

Youston's published content doesn't promise a pro-rata refund of prepaid rent when you leave early. It only says that early termination is possible and a **contractual termination penalty applies**. Rent is paid a month ahead (by the 20th), so timing matters. Give written notice to **hello@youston.lt** before the next invoice, and ask in the same email whether any rent already paid for days after your exit date will be credited or offset against the penalty.

REFUND GUIDE

How to Get a Youston Apartments Refund.

Here's what Youston Apartments actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Youston Apartments’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers the security deposit on monthly rental agreements (60 days to 1 year) at Youston's Vilnius buildings. The deposit is one month's rent, and it is returned at the end of the agreement minus the cleaning fee written into your contract and any damage found at the move-out inspection. Ending a monthly agreement early is allowed, but you pay a contractual termination penalty. Nothing published says unused prepaid rent is refunded pro-rata. Short daily stays booked through Booking.com or Airbnb are a separate case: the cancellation rules depend on the rate you booked on that platform, and you claim the refund there, not from Youston directly.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Youston Apartments, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Youston Apartments actually says

“A deposit equal to 1 month’s rent applies, which is returned at the end of the agreement after deducting the apartment-cleaning fee, which shall be specified in the agreement, or any losses deducted to cover the damage.”
, verbatim from Youston Apartments’s terms

Statutory cooling-off: 14 days in UK + EU on new subs

How long does a Youston Apartments refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Youston Apartments is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Youston Apartments has ~45 days to defend. Works regardless of where Youston Apartments is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Youston Apartments charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Youston Apartments can’t ignore.

The 4-step refund email

Email the right address
Use hello@youston.lt, the route yoink has verified actually gets read for Youston Apartments.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Youston Apartments team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Youston Apartments

Yes. Youston charges a **deposit equal to one month's rent**, and its content gives a standard figure of 850 EUR. It is **returned at the end of the agreement** after the apartment-cleaning fee set in your contract and the cost of any damage are taken off. Youston needs your bank account number so it can pay the deposit back. If deductions look too high, ask reception at hello@youston.lt for an itemised breakdown.