Can I get a refund for TravelSpend Premium?

Yes, you can ask. TravelSpend's help center says you can **always request a refund from the app store** that processed your payment, whether that's Apple or Google Play. Their terms also accept refund requests at **info@travel-spend.com**, but say refunds are given or refused 'at our sole discretion'. No fixed refund window is published. Your best chance is to ask the store quickly, especially if the charge was an accidental renewal or you didn't use Premium after being billed. Include the order ID from your store receipt.

Does TravelSpend have a cancellation fee?

No. TravelSpend doesn't charge a cancellation fee, and because Apple or Google Play handles billing, cancelling is just a toggle in your store's subscription settings. The real trap is timing. Subscriptions **renew automatically unless cancelled 24 hours before the end of the billing period**, so if you cancel late you may pay for one more month ($4.99) or year ($24.99 in the US, though prices vary by country). Set a reminder a couple of days before your renewal date.

Can I cancel TravelSpend by email?

Not really. TravelSpend's terms say Premium payments are 'processed and managed through the iTunes or Google Play Store', so only you can cancel the renewal, in your Apple or Google subscription settings. Support (support@travel-spend.com) can help if the in-app link doesn't work, and refund requests go to info@travel-spend.com. Neither can switch off store billing for you. Cancel in the store first, then email if you need a refund or a written record.

What if TravelSpend ignores my refund request?

Because Apple or Google Play processed the payment, **the store, not TravelSpend, makes the final call** on most refunds. If an email to info@travel-spend.com gets no reply, file the request directly with Apple (Report a Problem) or Google Play (Order history → Request a refund). TravelSpend's own help center tells users to do this. Keep your cancellation confirmation and receipt. If the store also refuses and the charge was unauthorised, a chargeback with your card issuer is the last resort.

REFUND GUIDE

How to Get a TravelSpend Refund After Renewal.

Here's what TravelSpend actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against TravelSpend’s own Terms · UK, US, and EU rights covered below

The short answer

Every TravelSpend charge is a Premium in-app purchase, either a monthly or annual subscription or a one-off Lifetime unlock. Apple's App Store or Google Play processes all of them. Their help center says you can always ask the store that billed you for a refund. Their terms also accept refund requests at info@travel-spend.com, but refunds are at the company's discretion and no fixed refund window is published. If you cancel a subscription, Premium stays active until the end of the paid period with no partial refund. Cancelling less than 24 hours before renewal may not stop that renewal charge.

Or let yoink chase the refund.

30 seconds to set up. yoink emails TravelSpend, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What TravelSpend actually says

“If you have issues with our TravelSpend Premium upgrade or would like to request a refund, please email info@travel-spend.com (we reserve the right to offer or refuse refunds at our sole discretion).”
, verbatim from TravelSpend’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a TravelSpend refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a TravelSpend charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If TravelSpend made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, TravelSpend has ~45 days to defend. Works regardless of where TravelSpend is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any TravelSpend subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail TravelSpend can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If TravelSpend is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@travel-spend.com, the route yoink has verified actually gets read for TravelSpend.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi TravelSpend team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for TravelSpend

This usually means the cancellation came **less than 24 hours before renewal**. TravelSpend's help center explains that Apple or Google may already have started processing the renewal, so the charge can still go through even if you cancelled that day. Your subscription stays active until the end of that new period and then won't renew again. You can still get your money back: ask the store that billed you for a refund (Apple's Report a Problem or Google Play's refund request), and email info@travel-spend.com with your receipt if the store says no.

Cancelling rather than claiming money back? See the TravelSpend cancellation guide. For every other support channel, the TravelSpend contact guide.