Can I get a refund on a Palomar gift voucher?

No, the voucher terms are explicit that a voucher is non-transferable and cannot be refunded or exchanged for cash. Vouchers are single-use, valid 48 hours after purchase for 12 months, and no cash or replacement voucher is given for any balance you don't spend on the day. The one angle worth trying: if you bought it as a distance purchase and haven't redeemed it, email **info@thepalomar.co.uk** quoting the order reference and purchase date and ask for a discretionary cancellation before the code is used.

The Palomar charged my card after I cancelled, what can I do?

Reply in one thread to **reservations@thepalomar.co.uk** and **info@thepalomar.co.uk** with the charge date, amount, last four digits of the card, and a screenshot of your cancellation (SevenRooms email, SMS, or your sent mail) showing the timestamp. Ask two direct questions: which policy the charge was applied under, and whether the table was re-seated. Give them 7 days. If there's no reversal, your card issuer's chargeback process covers services not provided, and UK cardholders who paid £100+ on credit may also have a Section 75 route.

What happens if I'm late for my Palomar booking?

The site doesn't publish a grace period, but Soho restaurants of this size typically release a table around 15 minutes after the booked time and may treat the cover as a no-show. If you're running late, message or call **+44 20 7439 8777** before the slot rather than after, an attempted contact on record is the single strongest argument against a later no-show charge. If the line doesn't pick up, send a quick email to **reservations@thepalomar.co.uk** so there's a timestamp, then chase on arrival.

Can I change my Palomar booking instead of cancelling?

Yes, SevenRooms lets you edit date, time and party size from the link in your confirmation without cancelling and rebooking, which is useful when availability is tight (bookings open 1 month ahead for up to 6 guests, 2 months for 7 to 14). But be aware a modification is **not** a cancellation: any card hold or deposit stays attached to the booking. If you actually want out, cancel explicitly and ask for written confirmation that no fee will be applied, rather than parking the booking on a future date you may also drop.

How do I cancel a group booking at The Palomar?

Groups of 7 to 14 book a shared set menu online and are the most likely to carry deposit or card-guarantee terms, and large parties or private events run through the events team. Cancel in writing as early as you can: email **reservations@thepalomar.co.uk** for a dining group, or **events@studiopaskin.com** if your booking was arranged as an event, with the booking name, date, time and headcount in the subject line. Ask them to confirm in reply that any deposit is released or refunded, and to which card.

Does The Palomar take a deposit when you book?

For ordinary tables the reported pattern is card details held to guarantee the booking rather than money taken upfront, diners describe being warned their card *would be* charged after a missed booking, which points to a guarantee rather than a prepayment. Group bookings and private events are more likely to involve an actual deposit or minimum spend. The booking widget shows the exact terms before you confirm, so screenshot that page: it's your evidence if a charge later appears that doesn't match what you agreed to.

What if The Palomar ignores my cancellation email?

Escalate inside the same thread rather than starting a new one. Day 0: **reservations@thepalomar.co.uk**. Day 3 with no reply: forward to **info@thepalomar.co.uk**, the general enquiries address the restaurant itself points guests to, and state that you consider the booking cancelled as of your original timestamp. Day 7: tell them you'll raise a chargeback. A Trustpilot reviewer notes a promised manager call-back never came and they had to chase, so assume you'll need to follow up, and keep everything written.

Can I get a refund if the food or service was bad at The Palomar?

Raise it at the table first, that's when a manager can adjust the bill. After the fact, email **info@thepalomar.co.uk** with the date, time, table, what went wrong and a photo of the receipt. Expect a counter-offer: a Trustpilot reviewer was offered 70% off a future visit rather than money back. If you want cash rather than credit, say so plainly and ask for the refund to the original card. Service charge in particular is discretionary and can be removed on request.

Is there a cancellation fee for The Palomar?

No fee figure is published on thepalomar.co.uk, and the restaurant hasn't stated a per-head cancellation charge publicly, so don't accept a number quoted verbally without seeing it in the terms you agreed to at booking. The enforceable amount is whatever appeared in the SevenRooms widget and your confirmation email. If a charge lands that's higher than that, or no policy text was shown at all, that's the strongest single argument for reversal: quote the confirmation back to them and ask which term authorised the amount.

REFUND GUIDE

How to Get a The Palomar Refund.

Here's what The Palomar actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against The Palomar’s own Terms · UK, US, and EU rights covered below

The short answer

There are three different money situations here and they follow different rules. Gift vouchers are the only one with published terms: they run 12 months from 48 hours after purchase, are single-use, and the terms say they cannot be refunded or exchanged for cash. Late-cancellation and no-show charges taken from a card held against a reservation have no published window or fee amount on the restaurant's own site, at least one diner reports being told their card would be charged after an unavoidable same-day cancellation, so these are disputed case-by-case with the restaurant manager, not via an automatic refund flow. Complaints about a meal you actually ate (food quality, service) are handled ad hoc by the manager, and reviewers report being offered a discount on a future visit rather than money back.

Or let yoink chase the refund.

30 seconds to set up. yoink emails The Palomar, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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The Palomar’s refund policy

The Palomar’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a The Palomar refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with The Palomar for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any The Palomar subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail The Palomar can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, The Palomar has ~45 days to defend. Works regardless of where The Palomar is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a The Palomar charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If The Palomar is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@thepalomar.co.uk, the route yoink has verified actually gets read for The Palomar.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi The Palomar team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for The Palomar

The restaurant doesn't publish a fee amount or a cancellation window on its own site, but it does hold card details against bookings and has enforced charges: a Tripadvisor reviewer describes the restaurant calling them about an hour before the booking to say the card would be charged. Treat it like other in-demand London restaurants, cancel at least 24 to 48 hours out, and check the exact policy text shown in the SevenRooms booking widget and confirmation email, since that's the wording you agreed to and the only version that can be enforced against you.