Does SamCart give refunds?

Rarely, and only in a narrow lane. SamCart's terms say refunds are *not guaranteed* and are only considered for **annual subscriptions paid upfront, requested within 30 days** of the original purchase date. Monthly subscriptions are stated as not eligible at all, and annual plans that auto-renewed without being cancelled first are explicitly excluded. There is no pro-rata refund for unused time on a cancelled plan. Ask anyway if you're inside 30 days: email billing@samcart.com with your account email, order ID, charge date and amount, several users report polite, same-week refunds after an accidental post-trial charge.

What happens if I forget to cancel the SamCart free trial?

The trial (7 days on Core and Pro) converts automatically and you're billed the full plan price, $79/mo for Core, $199/mo for Pro, or the annual amount if you selected yearly billing. SamCart's terms confirm that cancelling *before* the first post-trial charge means you're never billed; after it, you're in the paid-subscription refund rules, which exclude monthly plans entirely. If you were charged an annual amount within the last 30 days, email billing@samcart.com immediately citing the accidental trial conversion, that's the exact scenario people most often get refunded for.

Is there a SamCart cancellation fee?

No. SamCart doesn't charge an exit or early-termination fee, and there's no minimum contract on the self-serve Core and Pro plans, you can cancel from the Billing page at any time. The real cost is timing, not a fee: cancel fewer than 5 days before your renewal and the next full month or year bills anyway with no refund. Custom "Done For You"/Enterprise agreements are negotiated separately, so if you're on one, request your specific termination terms in writing from billing@samcart.com before you cancel.

What happens to my customers' subscriptions if I close my SamCart account?

It depends on the processor. Recurring subscriptions running through **Stripe keep billing** after your SamCart account closes, Stripe owns those, so you must cancel or migrate them from your Stripe dashboard. **Limited subscriptions** (fixed-payment plans) are managed by SamCart itself and stop immediately. With PayPal, Braintree or Authorize.Net, recurring and limited charges stop when the account is cancelled. Audit your active subscriptions before you close the account, and tell buyers where they'll be billed from next, otherwise you inherit their chargebacks.

Why am I still being charged after I cancelled SamCart?

Three common causes. **One:** you cancelled fewer than 5 days before the renewal, so the charge was already queued. **Two:** you had a separate **CreatorU** subscription, it bills independently and cancelling SamCart doesn't cancel it; people report ~$200 charges a year after they thought they'd closed everything. **Three:** the cancel flow was abandoned at a retention-offer screen rather than confirmed. Check the Billing page for any second active subscription, then email billing@samcart.com with the charge date, amount and your cancellation screenshot and request a reversal in writing.

How do I cancel a subscription I bought through a SamCart checkout?

You're the buyer of another business's product, not a SamCart customer, SamCart is just the checkout. Open the **Customer Portal / Customer Hub** link in your purchase receipt or subscription charge email and look for a Cancel button; if the seller enabled self-cancellation you'll get a verification email, then a confirmation page. If no Cancel button appears (self-cancellation is off by default, and it's never available on fixed-payment "limited" plans), email the seller directly and ask them to cancel and confirm in writing. Refunds are the seller's decision, not SamCart's.

What do I do if SamCart ignores my cancellation request?

Escalate in writing and then to your bank. Send one follow-up to **billing@samcart.com**, copying **support@samcart.com**, with the subject "Second request, cancellation not actioned, [account email]" and attach your original send date plus the cancel-flow screenshot. Give a 5-working-day deadline. If it lapses, dispute the charge with your card issuer as a cancelled recurring payment, your dated email is the evidence, and, if you paid by card, ask about your issuer's chargeback window. Also remove the stored card so no further attempt succeeds.

Can I get a refund if I already used SamCart for a few months?

Almost certainly not through policy. Monthly subscriptions are excluded from refunds outright, and annual plans are only considered inside 30 days of the original purchase. Reviewers also note that heavy usage and real sales through the account make a goodwill refund far less likely. Your realistic outcomes are: cancel now so nothing renews, keep access to the end of the paid period, and ask billing@samcart.com for a goodwill credit. If the charge landed after you'd already cancelled, that's a different and much stronger argument, raise it as a billing error, not a refund request.

REFUND GUIDE

How to Get a SamCart Refund in the 30-Day Window.

Inside 30 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for SamCart.

Last verified yesterday against SamCart’s own Terms · UK, US, and EU rights covered below

The short answer

For the SamCart platform subscription itself: annual plans paid upfront may be refunded if you ask within 30 days of the original purchase date, monthly plans are stated as not eligible at all, and annual renewals that weren't cancelled before they renewed are explicitly non-refundable. Cancelling mid-cycle never produces a pro-rata refund, you simply keep access until the paid period ends. CreatorU (SamCart's education arm) is a separate charge with its own rule: no cash refunds, only account credits usable on SamCart/CreatorU products, requested within 30 days. If you are a BUYER who was charged by a business that uses SamCart's checkout, none of the above applies, that refund is the seller's decision and is issued from the seller's SamCart dashboard or payment processor, not by SamCart.

Or let yoink chase the refund.

30 seconds to set up. yoink emails SamCart, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What SamCart actually says

“Refunds are not guaranteed and will only be considered if they are requested for SamCart annual subscriptions that are paid upfront and requested within 30 days or less of the original purchase date, depending on the refund policy of the product purchased.”
, verbatim from SamCart’s terms

30-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a SamCart refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note SamCart’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a SamCart charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If SamCart made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, SamCart has ~45 days to defend. Works regardless of where SamCart is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with SamCart for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any SamCart subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail SamCart can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If SamCart is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use billing@samcart.com, the route yoink has verified actually gets read for SamCart.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi SamCart team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for SamCart

Log into your SamCart marketplace, click the account icon (top right) and choose **Billing**. Find the subscription under *Your Subscriptions*, click **Manage**, pick a cancellation reason, then click past the retention offers until the **Cancel Subscription** button appears and confirm. If you have more than one active subscription, cancel each one separately. You can also cancel by emailing **billing@samcart.com** or via the in-app help widget. Whichever route you use, submit it **at least 5 days before your next billing date**, later than that and the next charge still goes through.