How many days do I have to return something to Maxima?

Unused **non-food** items in good condition can be returned or exchanged within **14 calendar days** of purchase. Take them to the Maxima store where you bought them. Faulty goods are different: if staff confirm the fault, Maxima refunds the full price. Opened bedding and hygiene items are excluded.

What do I do if I bought spoiled food at Maxima?

Take the product and receipt to the store, ideally to the Informacijos skyrius (information desk). Staff check it, and if it really is faulty, Maxima says it refunds **the full price**. If you report it remotely through klientai@maxima.lt or kokybe@maxima.lt, add photos that show the problem. Some refunds are credited to your AČIŪ card.

What happens to my Maxima money if I cancel my AČIŪ card?

Your MAXIMOS pinigai balance and personal offers are tied to your card and AČIŪ account. Spend the balance before you ask to leave. If you're only replacing a lost or worn-out card, you don't need to leave at all. Merge the old card with a new one in your account, or through the infoline, and the balance moves over.

REFUND GUIDE

How to Get a Maxima Refund Within 14 Days.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Maxima.

Last verified today against Maxima’s own Terms · UK, US, and EU rights covered below

The short answer

Unused non-food items in good condition can be returned or exchanged within 14 calendar days of purchase. Take them back to the Maxima store where you bought them, with the receipt. Faulty products, including food, get a full refund once store staff confirm the fault. Maxima says you need the receipt or other proof of purchase, and some quality refunds are paid onto your AČIŪ card. Bedding and similar hygiene items can't be returned once opened. The AČIŪ loyalty programme is free, so there's no subscription charge to refund.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Maxima, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Maxima actually says

“Remdamasis Lietuvos Respublikos teisės aktais, tinkamos kokybės ne maisto prekes pirkėjas gali grąžinti arba pasikeisti per 14 kalendorinių dienų nuo prekių įsigijimo dienos.”
, verbatim from Maxima’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Maxima refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Maxima’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Maxima is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Maxima has ~45 days to defend. Works regardless of where Maxima is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Maxima charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Maxima can’t ignore.

The 4-step refund email

Email the right address
Use kokybe@maxima.lt, the route yoink has verified actually gets read for Maxima.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Maxima team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Maxima

Yes. You can create a virtual AČIŪ card in the MAXIMA app for free, and the app itself is free on the App Store and Google Play. There's no monthly fee, so there are no renewal charges to cancel. Leaving the programme only ends your loyalty discounts and personal offers.

Cancelling rather than claiming money back? See the Maxima cancellation guide. For every other support channel, the Maxima contact guide.