can i change or cancel my same day delivery order?

Once a same-day delivery order is placed, Five Below can't change the items or the address. If you need to cancel, contact customer support **right away**. Five Below only promises to 'do our best', so cancellation isn't guaranteed. Use the request form at `support.fivebelow.com/hc/en-us/requests/new` and include your order number. If the order arrives anyway, unopened items can be returned within 90 days with the order confirmation for a refund to your original payment method.

why was my order canceled?

The most common reason is that the items were out of stock when staff went to fulfil your online or pickup order. Five Below says it won't charge you if this happens. Any charge you see is only a pending authorization, which clears within a couple of business days. Under its terms, Five Below can also cancel orders because of pricing or listing errors, or if an item can't ship within 30 days, in which case it refunds the purchase amount.

what if part of or all of my order is canceled?

For pickup orders, Five Below doesn't charge you until you collect. The amount on your card when you ordered is just a temporary hold. If the whole order is cancelled, the hold disappears and no refund line will appear. Holds can take up to 7 days to release, but most banks drop them in 3. If only some items are cancelled, you'll be charged a lower total instead of seeing a refund. If a hold lasts beyond 7 days, contact your bank first, then Five Below.

Does Five Below have a subscription or membership to cancel?

No. Five Below is a discount retailer with stores in most US states, and our research found no paid subscription, membership or auto-renewing plan. So there's nothing recurring to cancel and no renewal date to beat. 'Cancelling Five Below' almost always means cancelling an online, pickup or same-day delivery order. If you see a recurring charge labelled Five Below, check your statement closely: it may be a separate purchase or a pending authorization. You can raise it through the request form at `support.fivebelow.com`.

What is Five Below's return policy?

You can return **unopened or defective** items within **90 days of purchase** at any Five Below store for a full refund to your original payment method. Bring the original receipt or online order confirmation, plus the card you paid with. Ship-to-home orders can also go back by mail. Open a request first with your order number, the items and the reason, then send your tracking number. You pay return postage. Gift cards can't be returned. Some older guides quote 14- or 30-day windows, but Five Below's own help center says 90 days.

Can I return items to Five Below without a receipt?

Generally no. Five Below requires the original receipt or online order confirmation for a refund to your original payment method, and third-party guides confirm no-receipt returns aren't accepted. If you ordered online, your confirmation email counts. Search your inbox for orders@fivebelow.com. If you shopped in store and lost the receipt or never got one, contact customer relations through the help center and ask whether they can send you a receipt by email before you try to return the item.

my package says delivered, but didn't arrive!

First check your order status at `fivebelow.com/order/status` and look for shipping emails in your spam folder. Five Below sends them from no-reply@fivebelow.com and orders@fivebelow.com. If the package is still missing, submit a 'missing, wrong, or damaged item' request through the help center with your order number. Complaints about orders marked delivered but never received come up often, so keep a written record. If Five Below doesn't resolve it, you can dispute the charge with your card issuer.

Can I return a Five Below gift card?

No. Five Below's return policy says gift cards can't be returned, so you can't get a refund on an unused card through the standard return process. If you have a problem with a gift card balance or activation, PissedConsumer lists a separate gift card line, but Five Below hasn't confirmed it. The safer route is a written request through the help center contact form, with the card number and your purchase receipt.

REFUND GUIDE

How to Get a Five Below Refund Within 90 Days.

Q: How long does a Five Below refund take?

Store returns are refunded at the register. After that, Five Below says it can take **2-10 business days** for the credit to reach your account, depending on your bank. For mail returns, the refund is processed once the warehouse receives your package, so keep your tracking number. If nothing has arrived after 10 business days, open a request at `support.fivebelow.com/hc/en-us/requests/new` with your receipt, the refund amount and the tracking number. Cancelled pickup orders never show a refund because you were only authorized, not charged.

Inside 90 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Five Below.

Last verified today against Five Below’s own Terms · UK, US, and EU rights covered below

The short answer

Five Below is a discount retailer with no subscription or membership charges. Its refund rules cover physical merchandise only. You can return unopened or defective items bought in store or online within 90 days, at any Five Below store, for a full refund to your original payment method. You need the original receipt or online order confirmation, and the card you paid with must be present. Ship-to-home orders can also be mailed back after you open a request, but you pay the return postage and no label is provided. Card refunds take 2-10 business days to post. Buy-online-pick-up-in-store orders that get cancelled never produce a 'refund': you were only authorized, not charged, and the hold drops off within 7 days. Gift cards can't be returned. Some third-party sites still quote older 14- or 30-day windows, but Five Below's own help center says 90 days.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Five Below, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Five Below actually says

“Items can be returned within 90 days of purchase to any Five Below location for a full refund to the original payment method, just bring the original receipt or online order confirmation!”
, verbatim from Five Below’s terms

90-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Five Below refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Five Below’s own policy works on a 90-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Five Below has ~45 days to defend. Works regardless of where Five Below is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Five Below charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Five Below can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Five Below is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use customer.relations@fivebelow.com, the route yoink has verified actually gets read for Five Below.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Five Below team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Five Below

Usually not. Five Below's help center says it **typically cannot cancel an order or change an address once it has been placed**. If you contact them straight away, though, they may catch it before it's processed. Submit a request immediately at `support.fivebelow.com/hc/en-us/requests/new` with your order number and 'Cancel order' in the subject, then verify your email so you get a reply. They can't add or remove items, so a change means cancelling the whole order. If it ships anyway, you can return it within 90 days for a full refund.