Does Dehancer give refunds?

Officially, **not for subscriptions**. Dehancer's FAQ says cancelling doesn't refund the payment, though you keep access to the end of the term. No refund window is published for **Lifetime** licences either. The documented alternative is crediting a lifetime purchase towards a subscription. If you've just been hit with an unwanted renewal you haven't used, email **support@dehancer.com** promptly, give the charge date and amount, and ask for a goodwill reversal. App Store purchases are refunded through Apple, not Dehancer.

Is there a Dehancer cancellation fee?

None of Dehancer's documentation mentions a cancellation fee. The real cost is the **no-refund** rule: cancelling stops the next renewal but keeps the current payment. On annual plans that can mean $156, $588 for an individual or studio seat, or $2,208 for Production. To avoid paying for time you won't use, cancel auto-renewal well before the renewal date. You can cancel the day after subscribing and still keep full access for the term.

Can I pause my Dehancer subscription instead of cancelling?

Dehancer doesn't document a **pause** option. Your choices are to keep the plan or cancel auto-renewal, which keeps access until the term ends. If you only need Dehancer for a project now and then, a **monthly** plan you cancel straight after subscribing works almost like a pause: you get the month, then it stops. Annual plans are cheaper per month, but you're locked in for the whole year with no refund if you cancel early.

Can I cancel Dehancer in the iOS app?

It depends on where you paid. If you subscribed **inside the iOS app**, Apple bills you, so cancel in **Settings → [your name] → Subscriptions** on your iPhone or iPad. Refunds go through Apple's report-a-problem process. If you bought the plan on **dehancer.com**, even if you use it on iOS, cancel in your **User Profile** on the website. Deleting the app doesn't cancel either type of subscription.

What if Dehancer ignores my cancellation?

First, screenshot your User Profile showing auto-renewal is off. Then email **support@dehancer.com**, and **mail@dehancer.com** as a backup, with your account email, plan and charge date, and ask for written confirmation. If you're charged again after cancelling, send that evidence to Dehancer and ask them to reverse the charge. If they don't respond, dispute the charge with your card issuer or PayPal. A charge taken after a documented cancellation is a strong basis for a chargeback.

REFUND GUIDE

How to Get a Dehancer Refund After Auto-Renewal.

Here's what Dehancer actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Dehancer’s own Terms · UK, US, and EU rights covered below

The short answer

Subscription charges (Mobile, Photo, Photo & Video, Studio, Production; monthly or annual) are not refunded when you cancel. Cancelling only stops the next renewal, and you keep access until the paid term ends. Lifetime licences are one-off purchases with no published refund window. Dehancer's documented alternative is to exchange a lifetime licence for subscription credit, which revokes the lifetime licence. Plans bought through Apple's App Store are refunded under Apple's process, not Dehancer's.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Dehancer, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Dehancer actually says

“If you cancel your Subscription, the payment for it will not be refunded, but you will be able to use it until the end of its validity period. After that, it will not renew automatically.”
, verbatim from Dehancer’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Dehancer refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Dehancer charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Dehancer made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Dehancer has ~45 days to defend. Works regardless of where Dehancer is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Dehancer for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Dehancer subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Dehancer can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Dehancer is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use support@dehancer.com, the route yoink has verified actually gets read for Dehancer.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Dehancer team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Dehancer

According to Dehancer's FAQ, cancelling **doesn't refund** the current payment, but you can keep using the subscription **until the end of its validity period**. After that it won't renew. So if you cancel the day after an annual renewal, you keep a year of access but don't get the money back. If you were charged for a renewal you didn't want and haven't used, email **support@dehancer.com** quickly and ask for a goodwill refund. Their published policy offers no refund, so a quick, polite request is your best chance.