Does Wise have a customer service email?

Yes, reply@support.wise.com is the address that reaches Wise. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at Wise?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Wise doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Wise Customer Service.

The fastest route into Wise is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified yesterday · data refreshes daily · sources: homepage, pricing, terms, contact, contact

The short answer

To contact Wise customer service, call +1 888 501 4041, or email reply@support.wise.com. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Wise

Phone: Call +1 888 501 4041. Have your account email and any order or invoice reference ready before you dial.
Email: Email reply@support.wise.com, the address yoink has verified actually gets read for Wise. Slower than phone or chat, but everything is in writing.

Every Wise email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

escalation: complaints@wise.com, verified
escalation: customercomplaints@wise.com
General support: reply@support.wise.com
General support: support@wise.com
escalation: ouvidoria@wise.com, verified
escalation: nodal.india@wise.com, verified
General inbox: accessibility@wise.com

What to include so you only ask once

The account email Wise knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Wise team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Wise to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Wise, every channel, the retention script they’ll run, and the email that ends it.
How to get a Wise refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Wise

Wise aims to **acknowledge complaints within 1 working day** and send a final response within **15 calendar days**. It can extend this in some regions, for example to 35 days in the UK. Submit the official complaint form, or email **complaints@wise.com** with your account email and transaction IDs. If you hear nothing within the deadline, or you disagree with the final response, you can take it to your region's dispute body, such as the Financial Ombudsman Service (UK), Ombudsfin (EEA) or AFCA (Australia).