Can I cancel a WeightWorld order after placing it?

Only if you catch it before dispatch, and there's no button for it, reviewers report there was "no way to redirect, cancel or refund" an order on the website. Orders placed before 4pm Monday, Friday go out the same day, so email **info@weightworld.uk** immediately with your order number and "Cancel order before dispatch" in the subject, and phone **+44 207 362 4726** as a backup. If it ships anyway, switch to a return under the 90-day guarantee or your statutory distance-selling cancellation right.

How long does a WeightWorld refund take?

The money-back-guarantee policy asks you to allow **at least 10 working days** for a refund or exchange to be processed once your claim and any returned goods are with them. In practice reviewers report longer waits and refunds that never arrived without chasing. Protect yourself: get written confirmation of the refund amount and date, keep the return tracking (WeightWorld says it can't be held responsible for lost returns caused by your choice of courier), and if the 10 working days pass with nothing, raise a chargeback or Section 75 claim with your card provider.

Do I have to return the empty bottles to get a WeightWorld refund?

An older WeightWorld money-back-guarantee page asked customers claiming after a three-month programme to post back the empty bottles **and** a Food & Exercise Diary to a Croydon address as proof. The current policy is much simpler, a claim within 90 days of purchase, so don't volunteer extra evidence unless they ask for it in writing. If they do demand it, reply that you are exercising a straightforward return and that the guarantee is stated to be in addition to your statutory rights.

Why is WeightWorld still charging me when I didn't sign up for a subscription?

Because the checkout offers a **"Subscribe and get a 10% discount"** tick-box that several customers have said reads like an email newsletter. WeightWorld's own public reply confirms it: with Subscribe & Save 10% you are signing up for a product subscription, choosing a delivery frequency and setting up an automatic debit. So a second charge a month later is the subscription, not a duplicate. Cancel it in your account, email **info@weightworld.uk** to confirm and to return any box already shipped, and ask for a refund of the delivery you never intended to order.

Is there a WeightWorld cancellation fee?

No cancellation fee is published anywhere in WeightWorld's guarantee or terms, Subscribe & Save has no minimum term and no exit charge, so cancelling should cost you nothing. The real costs are refund-side: **delivery charges aren't refunded** unless the product was faulty, and you generally pay to return the goods yourself. Use tracked postage and keep the receipt, because WeightWorld states it isn't responsible for returns lost by the courier you chose.

What if WeightWorld ignores my cancellation email?

Escalate in order. 1) Re-send to **info@weightworld.uk** with "Second request, cancellation and refund, order #[number]" and a 7-day deadline. 2) Copy the parent company, Comfort Click Ltd, at **info@comfortclick.eu**, and use **dpo@comfortclick.co.uk** for any continued marketing. 3) Tell your bank or card issuer: reviewers who got nowhere describe going to their bank to resolve it, and a chargeback (or Section 75 for card purchases over £100) forces the issue. Keep every email, silence with no cancellation confirmation is the documented failure mode here.

Will I lose my WeightWorld Club points if I cancel?

WeightWorld Club is a free loyalty scheme, 1 point per £10 spent, redeemable as £1 off, and it is not what charges your card, so cancelling a Subscribe & Save subscription does not touch it. The published rules say points are earned on completed purchases only, excluding shipping and taxes, and can't be combined with other discount codes or promotions. WeightWorld's sources don't state what happens to points if you close your account entirely, so if you have a meaningful balance, redeem it before closing the account.

REFUND GUIDE

How to Get a WeightWorld UK Refund.

Inside 90 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for WeightWorld UK.

Last verified today against WeightWorld UK’s own Terms · UK, US, and EU rights covered below

The short answer

For one-off WeightWorld home-brand supplement orders, the 90-Day Money Back Guarantee is the main route: claims must be made within 90 days of purchase, it applies only to purchases made directly on WeightWorld sites or by phone (not resellers), and devices are excluded, faulty devices get repaired or replaced instead. Delivery costs are not refunded unless the product was faulty, and WeightWorld asks for at least 10 working days to process a refund or exchange. For Subscribe & Save recurring deliveries there is no automatic refund window: cancelling stops future charges, and an already-shipped subscription box has to be returned by contacting support by email, which is also the only way to get a written trail. Separately, your statutory distance-selling cancellation/withdrawal rights sit on top of the guarantee, the policy itself says the MBG is in addition to your statutory rights.

Or let yoink chase the refund.

30 seconds to set up. yoink emails WeightWorld UK, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What WeightWorld UK actually says

“All claims must be made within 90 days from the date of purchase except for where product lifespan is longer. MBG is not applicable for Devices.”
, verbatim from WeightWorld UK’s terms

90-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a WeightWorld UK refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note WeightWorld UK’s own policy works on a 90-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with WeightWorld UK for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any WeightWorld UK subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail WeightWorld UK can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, WeightWorld UK has ~45 days to defend. Works regardless of where WeightWorld UK is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a WeightWorld UK charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If WeightWorld UK made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If WeightWorld UK is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use info@weightworld.uk, the route yoink has verified actually gets read for WeightWorld UK.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi WeightWorld UK team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for WeightWorld UK

Yes, a **90-Day Money Back Guarantee** badged across the site. The policy says all claims must be made within 90 days of the purchase date (longer where the product's lifespan is longer), and that it is **not applicable for Devices**. It only covers products bought directly from WeightWorld's own sites or over the phone, wholesale and reseller purchases are excluded. Delivery costs aren't refunded unless the item was faulty, in which case WeightWorld may test the product and refund postage too. Allow at least 10 working days for processing.

Cancelling rather than claiming money back? See the WeightWorld UK cancellation guide. For every other support channel, the WeightWorld UK contact guide.