Is Screen Studio a one-time purchase?

Not any more for new buyers. The $229 lifetime licence with a year of updates was withdrawn, and new customers choose monthly ($29) or annual ($108) billing. If you already hold the one-time licence it keeps working, holders were told they'd get free updates with eligibility running to 25 September 2027, after which they can keep using their version indefinitely or buy an update renewal, without being pushed onto a subscription. Practical upshot for cancelling: legacy licence holders have no recurring charge to stop; only subscribers do.

Is there a Screen Studio cancellation fee?

No cancellation or exit fee is charged, and there's no minimum-term penalty. The cost of cancelling is simply timing: fees are paid in advance, cancellation only bites at the end of the current term, and nothing already charged comes back. So a monthly subscriber loses at most the remainder of one month, while an annual subscriber who cancels in month two still funds the other ten. There's no fee to pay, but cancel the day you decide, not the week of renewal.

Does Screen Studio have a free trial?

There's no timed, card-on-file trial that flips into a subscription. Instead Screen Studio lets you install and use the app, recording, editing, previewing, and paywalls the export. That means there's no trial end date to diary and no surprise auto-conversion from free use. The auto-renewal risk only starts once you've actively bought a monthly or annual plan; from that point it renews until you cancel in the billing portal. If you were charged without ever choosing a plan, treat it as a disputed charge and email team@screen.studio with the statement line.

What is LEMSQZY* SCREENSTUDIO on my bank statement?

That's a Screen Studio charge processed by Lemon Squeezy, which acts as merchant of record for the sale. It's legitimate rather than fraud, but it's also the reason people don't recognise it, the brand name is buried behind the processor's descriptor. To deal with it: go to `screenstudio.lemonsqueezy.com/billing`, sign in with the email that received the receipt, and you'll see payment history, invoices and the option to cancel the subscription. For anything the portal won't do, refunds, wrong email on the licence, email team@screen.studio with the descriptor and date.

What if Screen Studio ignores my cancellation?

Build a paper trail first: cancel in the Lemon Squeezy portal, screenshot the cancelled status, and email team@screen.studio stating the date you cancelled and that no further charges are authorised. If a renewal still hits, reply to that thread quoting the earlier dated request and ask for a full refund of the unauthorised charge. Escalate to Lemon Squeezy as merchant of record, since it processes refunds and chargebacks on the seller's behalf and can refund within 60 days of purchase. Card-issuer dispute is the final fallback, with your cancellation evidence attached.

Can I downgrade from the monthly to the annual Screen Studio plan?

Both plans carry the same feature set, so 'downgrading' really means switching billing frequency: annual works out near $9/month versus $29 monthly. A switch is arranged through the billing portal or by emailing team@screen.studio, and in practice the change lands at your next billing cycle. Be careful though, moving to annual commits $108 up front against a non-refundable fees clause and no proration on exit. If you're only unsure about the next couple of months, cancel and resubscribe for a single month when you next need to export.

How do I get my money back for a Screen Studio renewal I didn't use?

Send one tight email to **team@screen.studio** with the subject "Refund request, unused renewal, [order ID]". Include the charge date, the amount ($108 annual or $29 monthly), the statement descriptor, and one line confirming you exported nothing in the new term. Ask explicitly for a refund and for the request to be forwarded to Lemon Squeezy as merchant of record if they can't authorise it themselves. Give it five business days, then escalate through Lemon Squeezy and, failing that, your card issuer with the email chain attached.

REFUND GUIDE

Get a Screen Studio Refund Despite No-Refund Terms.

Here's what Screen Studio actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against Screen Studio’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers Screen Studio subscription fees only, the $29/month and $108/year plans, which the terms say are payable in advance and non-refundable. Cancelling is allowed at any time but only takes effect at the end of the term you already paid for, so there is no proration and no partial year back. The legacy $229 one-time license is a separate, discontinued purchase: it has no recurring charge to cancel, and optional paid update renewals are treated as new orders rather than refundable subscription fees. Because Screen Studio sells through Lemon Squeezy as merchant of record, Lemon Squeezy can still issue refunds at its own discretion within 60 days of purchase to head off a chargeback, which is why a polite, evidenced email beats accepting the 'no refunds' line.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Screen Studio, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Screen Studio actually says

“Fees are non-refundable, and Screen Studio will have no liability to the Client for refunding any fees charged or paid by the Client.”
, verbatim from Screen Studio’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Screen Studio refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Screen Studio charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Screen Studio made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Screen Studio has ~45 days to defend. Works regardless of where Screen Studio is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Screen Studio subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Screen Studio can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Screen Studio is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use team@screen.studio, the route yoink has verified actually gets read for Screen Studio.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Screen Studio team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Screen Studio

Officially, no. The Master Subscription Agreement states fees are non-refundable and that Screen Studio has no liability to refund fees charged. In practice you still have two levers. First, ask anyway at **team@screen.studio** with the order ID, the renewal date and the fact the period is unused, small bootstrapped teams often make goodwill exceptions on an unused renewal. Second, Lemon Squeezy is the merchant of record and reserves the right to refund within 60 days of purchase at its own discretion to avoid a chargeback, so a refusal from the brand isn't necessarily the end of the line.

Cancelling rather than claiming money back? See the Screen Studio cancellation guide. For every other support channel, the Screen Studio contact guide.