¿Farmacias Similares hace devoluciones de medicamentos?

Not for everything. The terms are explicit that there is **no return on medicines classified as antibiotics**, and hygiene-related products are excluded too. For anything that is returnable, the packaging, manuals, guides and accessories must be 100% original and undamaged, and returns only apply once the product has left the pharmacy. Prescription-only items involve the physical prescription being retained or stamped, which complicates a return further. In practice: over-the-counter, sealed, unopened, with the ticket or order number, that's the profile that gets refunded without an argument.

¿Cuánto tarda el reembolso de Farmacias Similares?

The terms don't commit to a number. They say the refund goes back to the same bank card used for the order, and that the time it takes to appear depends on your bank's policies. That means two separate clocks: how long Farmacias Similares takes to authorise it internally, and how long your issuer takes to post it. Ask them directly for the **refund authorisation reference and the date it was issued**, if they can't produce one, nothing has actually been sent and you should raise it with your card issuer.

Is there a cancellation fee at Farmacias de Similares?

No cancellation fee appears anywhere in the published terms, cancellation of a Delivery or Pick Up order is free, and partial cancellations are allowed. What you can lose is the shipping cost: delivery is free on orders of $300 MXN or more, $20 MXN between $150, $299, and $40 MXN below $149, so a partial cancellation that drops your basket under a threshold can change the economics. There's also no subscription here, so there is no early-termination charge of any kind.

Does Farmacias de Similares have a membership or subscription I need to cancel?

No. Farmacias de Similares operates as a pharmacy chain and online store, you pay per order, and the app is for shopping, order tracking, store locations and clinic/lab availability. There's no recurring plan, no free trial and no auto-renewal to stop. The separate **Tarjeta Simi** credit card is issued by fintech partner Stori (advertised with no annual fee), so anything relating to that card is cancelled with Stori, not with the pharmacy. If you're seeing repeating charges, they're almost certainly duplicated order captures, treat them as billing errors.

Farmacias Similares app charged me twice, how do I get the money back?

Duplicate and incorrect charges are a recurring theme in app reviews, including reports of the app charging double instead of applying a discount. Do three things the same day: screenshot both charges and the order screen; email the details to `infoe-commerce@fsimilares.com` **and** `doctorsimi@fsimilares.com` with the order number and amounts; and call SIMITEL on **+52 800 911 6666** to get a folio (case number). Quote the folio back by email so the case exists in writing. If nothing lands within 5 working days, dispute the duplicate with your card issuer.

What if Farmacias Similares ignores my cancellation or refund request?

Escalate in layers. Resend to `infoe-commerce@fsimilares.com` and `doctorsimi@fsimilares.com` together, with the order number, the amount, the original request date and a clear 5-working-day deadline. Reference any SIMITEL folio you were given. If the silence continues, which reviewers say is common with the support inbox, the fastest lever is your card issuer: an unanswered, dated written request is strong evidence for a goods-not-received or duplicate-charge dispute. Mexican buyers can additionally file a consumer complaint with Profeco, which tends to unstick stalled refunds.

Can I cancel a Pick Up order if I never collected it?

Yes, but the clock is short. The terms give you **5 days from the purchase confirmation** to go to the pharmacy you selected, give the order number, and tell staff which products you're cancelling, all of it or part of it. The refund then goes back to the card you paid with. If you can't get there inside those 5 days, email `infoe-commerce@fsimilares.com` **before** the deadline expires with your order number stating you're cancelling; a timestamped request inside the window is what protects the claim if the branch later argues you were late.

Will I lose my Simi discounts, cashback or referral benefits if I cancel an order?

Cancelling a single order doesn't close your account or wipe your profile, the app keeps your registration and referral section as they are. What does get reversed is anything the cancelled order generated: cashback accrued on that purchase, promotional pieces given with it, and discount thresholds it unlocked. If a promotional or gift item came bundled with a product you're returning, expect to hand the bundle back together or see the refund reduced. Deleting your account entirely is a separate request to `avisodeprivacidad@fsimilares.com` under their data-rights process.

REFUND GUIDE

How to Get a Farmacias de Similares Refund.

Inside 5 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Farmacias de Similares.

Last verified today against Farmacias de Similares’s own Terms · UK, US, and EU rights covered below

The short answer

This is a pharmacy retailer, not a subscription, every rule below covers one-off store or online-store orders, not a recurring membership. For online-store Delivery orders, you cancel by telling the courier at handover and handing the items straight back; the refund then goes to the card used for the order, on your bank's timing. For Pick Up orders, you must go to the pharmacy you selected within 5 days of the purchase confirmation, give the order number and name the items to cancel; partial cancellations are allowed. Antibiotics and hygiene-sensitive items are excluded from returns entirely, and packaging/accessories must be 100% original, so an accepted-then-regretted delivery is far harder to unwind than one refused at the door.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Farmacias de Similares, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Farmacias de Similares actually says

“El reembolso de su dinero se hará a la tarjeta bancaria con la que se realizó el pedido en los términos y condiciones y bajo las políticas de su banco.”
, verbatim from Farmacias de Similares’s terms

5-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Farmacias de Similares refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Farmacias de Similares’s own policy works on a 5-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Farmacias de Similares has ~45 days to defend. Works regardless of where Farmacias de Similares is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Farmacias de Similares charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Farmacias de Similares can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Farmacias de Similares is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use infoe-commerce@fsimilares.com, the route yoink has verified actually gets read for Farmacias de Similares.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Farmacias de Similares team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Farmacias de Similares

Harder, but not hopeless. The terms frame cancellation as something you do *at* handover, so once you've accepted the parcel you're in the returns process instead. Take the order to the pharmacy linked to your order with the unopened products and the order number, and email `infoe-commerce@fsimilares.com` the same day with photos and the order number. Returns need original packaging and accessories intact, and antibiotics and hygiene-sensitive items are excluded outright. If the branch refuses and no written answer arrives, treat it as a disputed card charge rather than a return.