Does Proton have a customer service email?

Yes, mail@support.proton.me is the address that reaches Proton. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.

How do I get a human at Proton?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Proton doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Proton Customer Service.

The fastest route into Proton is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified today · data refreshes daily · sources: homepage, pricing, terms, terms, page-emails

The short answer

To contact Proton customer service, use account.proton.me, or email mail@support.proton.me. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

Or let yoink deal with them.

yoink’s AI writes the email to Proton, sends it from your address, and chases until someone actually answers. You approve once, then sleep.

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Every way to contact Proton

Online (fastest): Self-serve account route: account.proton.me
Email: Email mail@support.proton.me, the address yoink has verified actually gets read for Proton. Slower than phone or chat, but everything is in writing.

Every Proton email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: mail@support.proton.me, verified
General inbox: contact@proton.me, verified
General inbox: contact@protonvpn.com, verified
General support: support@protonmail.zendesk.com
Refunds & billing: support@protonvpn.zendesk.com
General inbox: security@proton.me, verified
General inbox: legal@proton.me, verified
General inbox: partners@proton.me, verified
General inbox: media@proton.me, verified
General inbox: enterprise@proton.me
General inbox: community@proton.me
General inbox: abuse@proton.me
General inbox: shop@proton.me

What to include so you only ask once

The account email Proton knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Proton team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Proton to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Proton, every channel, the retention script they’ll run, and the email that ends it.
How to get a Proton refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Proton

Your emails aren't deleted when you cancel. When the paid period ends, your account becomes Proton Free with **1 GB** of mail storage, 1 address and limits on folders and labels. If you're using more than 1 GB, Proton says you **can't send or receive new emails** until you free up space or upgrade again. You may also have to remove extra addresses or custom domains. Export or clean up before your renewal date.